RCC Apple Cash Fraud Prevention Specialist

Job Description

Summary

Posted: Nov 18, 2021 Weekly Hours: 40 Role Number: 200313211 Home Office: Yes At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage and inspire – and that by focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with you! The Retail Customer Care (RCC) team is seeking an individual with excellent analytical and research skills to join the group as a Fraud Prevention Specialist to support Apple Cash, Apple's Peer-to-Peer Payment Program. We enhance the overall customer experience by expertly and accurately analyzing transactions to identify & stop fraudulent activity and determine appropriate next steps. This position can be located on-site at the Apple campus in Austin, Texas or at home from any city across the US that has available internet infrastructure. You do not need to live in the city this is posted in to be considered.

Key Qualifications

Key Qualifications

• Fraud Prevention Experience within last 6 months required
• Previous experience with peer-to-peer payments and/or banking industry is required
• 1-2 years proven experience in customer service type role
• Analysis and problem solving skills
• Decision making and sound judgment
• Strong written and verbal communication skills
• Customer-focused individuals
• Ability to maintain a positive attitude in high-stress/fast-paced work environment
• Comfortable working with ambiguity
• Ability to work and make decisions independently
• Great teammate
• Ability to work a schedule from 7:00 am to 10:00pm (Central) within a 7-day work week, including holidays, with additional flexibility during high volume times of the year

Description

Description On this team, we are adept at dealing with ambiguity, have the ability to make sound judgments & utilize problem solving skills in a timely manner, and stay self-motivated & customer focused in a highly transactional role with minimal supervision. You will easily build solid working relationships with your immediate team and members of other RCC groups. While the majority of daily tasks involved in this position are handled individually, teamwork is highly critical in learning the role, staying current with procedures/trends, and in building & maintaining a successful group culture.

Education & Experience

Education & Experience Bachelor’s degree preferred, or equivalent experience

Additional Requirements

Additional Requirements

• Ability to meet our home office requirements. Those include a private, quiet, distraction free home-work environment, a chair and desk, and hardwired ethernet internet connection of 10 megabits per second download speed and upload speed of 2 megabits per second from a reliable provider as you cannot use Wifi.
• If you are a Colorado resident, this is for you:
• At Apple, we see the whole you. We carefully consider a wide range of compensation factors, including your background and experience. These considerations can cause your compensation to vary. Apple Cash Fraud Prevention Specialist starts at a minimum hourly rate of $20.00. The actual pay may be higher depending on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Every Apple employee also has the opportunity to become an Apple shareholder, because all team members are eligible for stock grants and also a discount when purchasing Apple stock.
• We offer all kinds of ways to experience well-being, confidence, and satisfaction. Learn more about Apple benefits.
• Note: Apple benefits programs are subject to eligibility requirements.
• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
• Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace.