Senior Solutions Engineer

Job Description

See yourself at Twilio

Join the team as our next Senior Solutions Engineer

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

Twilio is enabling our customers to build the future of communications. The Twilio Solutions Engineer is a critical part of the sales team that is facilitating this communication renaissance.

The Twilio Solutions Engineer is responsible for delivering the technical win and product fit at customer accounts. They build customer trust in Twilio solutions, which results in customer success in the post-sale. The Solutions Engineer leads the technical pre-sales relationship, proposes technical architectures, demonstrates the product, anticipates concerns, and offers creative solutions.

The Twilio Solutions Engineer is both highly technical and a skilled relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out an API flow on a whiteboard with customer software engineers.

This position reports to Sr. Manager Sales Engineering Asia & Japan and will be based in either our Hong Kong or Singapore office.

Responsibilities

Twilio Senior Solution Engineers get to live our values every day.

• DRAW THE OWL : Build and present product demos to help showcase what a Twilio product can do and assist customers with Pilot and Proof-of-Concept implementations
• BE HUMBLE: Quickly learn new products and new technologies
• EMPOWER OTHERS: Build trusted advisor relationships with customers and work alongside Twilio Account Executives through the pre-sales process, to strategize and plan for deal success. Educate and mentor customers and colleagues

Solution Engineers play a major role in Twilio’s sales organization and are critical to deal success. The Twilio product suite is built for developers who are on a mission to build innovative communication products and technology. SE’s help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.

Twilio customers often share common use cases, but rarely share the same implementation requirements. Each company is unique when it comes to process, technology stacks, and skill. The Twilio Solution Engineer owns the technical sales process to help demonstrate the best way to use Twilio products to achieve (and often exceed) their goals.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unrivaled; we are a company committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in employees dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Twilio is looking for a Solutions Engineer with a strong desire to work in a technical pre-sales role.

• 4+ years pre-sales experience selling complex, technical products.
• Hands-on, high-energy, passionate and creative problem solver with know how to get things done and ability to lead others to success
• Excellent communicator and presenter able to gain audience confidence
• Fluent in Mandarin
• Ability to build a deep understanding of an customer’s communications needs and guide them to a technical solution
• Previous software development experience in one or more of the following areas:
  • backend (Java, C#, Node.js, Python, PHP)
  • web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)
  • Experience building with REST APIs
• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
• Previous experience in Telecom, SIP, Contact Center, and Security experience is a plus.
• Built Apps based on Twilio APIs, a big plus

Location

This role will be based in our either Singapore or Hong Kong office.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions .

Due to the current health crisis related to COVID-19 and the escalating visa / travel restrictions in effect, we may only be extending offers to individuals who (a) are currently physically resident in Singapore, (b) have a legal right to work in Singapore, or (c) candidates who can start in this location by the expected hire date. We're keeping the situation under review and will adjust our position should the restrictive measures be removed later on. Additionally, Twilio will require evidence of vaccination, medical ineligibility for vaccination or recovery from Covid-19 within the past 180 days, for employees going into the office as employees will not be able to access our offices from 15 January 2022 (unless such employee will complete the vaccination by 31 January 2022) without vaccination. In accordance with applicable law, we may also collect evidence of vaccination as a condition of employment for employees who require work passes as of 1 February 2022.