Assistant Owner Solutions Execution Lead

Job Description

Job Description

Hybrid: This position does not require an employee to be on-site full-time to perform most effectively. The employee’s role enables them to work at a GM facility or off-site as frequently as needed or desired.

This position requires an employee to be onsite 1-4 x per year.

About the Organization:

The CX Owner Solutions team innovates customer-centric cohesive solutions. We create effortless interactions for our customers to be aware, use, and love our products. These intentional simple solutions drive force multiplying results across every line of business and lead to increased customer engagement in the ownership experience.

Description of Role:

This candidate will play a critical collaborative role to meet our CX engagement objectives. The ideal candidate for the position of Assistant Owner Solutions Execution Lead embodies GM’s behaviors and is motivated to bring strategies to life through implementation of world-class experiences that customers love! This role is responsible for ensuring the enterprise’s strategic vision is successfully met through the tactical execution of capabilities relative to Owner Solutions that span products, platforms, and channels.

This position holds responsibility for leading and executing key capabilities within the product roadmap for Owner Solutions, working in concert with the Owner Solutions management team and with development teams to bring a world-class experience to market for our customers. The Assistant Owner Solutions Execution Lead drives day to day operational success and aligns cross-functional teams against common goals (business, user experience, engineering, IT, etc.) to deliver features and functionality that makes customer’s lives easier, more convenient, and more comfortable.

The Assistant Owner Solutions Execution Lead is an entrepreneur, fast learner and always thinks customer first. A progressive track record with a proven ability to lead change, collaborate and influence across all functions, effectively prioritize, and thrive in an ambiguous / fast-paced environment is a must.

Responsibilities Include:

• Partner with solution managers to define epics and break into features with clear acceptance criteria for further definition and prioritization (including documenting these asks in our technical backlog)
• Create comprehensive project plans for epic/feature implementation (define, architect, plan, development, and validation phases), ensure team members are tracking to deadlines, and report on current status of all aspects of programs in various forums
• Participate in testing & validation of solutions; participate in demos/reviews related to solution features as necessary, and create plan to implement improvements and protect solution vision
• Ensures Launch Readiness for content through defect management, system performance and capacity testing, contingency planning, and launch scorecard creation
• Gain necessary approvals; change requests, launch approval and informs into ECE OPS leadership forum
• Construct the necessary technical plans in coordination with internal and external technical partners and lead execution from concept through launch and lifecycle planning.
• Performs Technical Feasibility assessments for Owner Solutions
• Validation of backlog sizing estimates
• Ensures Launch Readiness for content through defect management, system performance and capacity testing, contingency planning and launch scorecard creation

Additional Job Description

Additional Job Description:

Required Qualifications

• Technical aptitude/customer focus
• Flexibility to adapt to rapidly changing environment and specifications; strong decision-making skills
• Comfortable dealing with ambiguity
• Strong relationship building skills
• Excellent listening, written, and oral communication skills; ability to articulate ideas to both technical and non-technical audiences
• Strong competency in digital media/platforms
• Experience collaborating across multiple teams and functional areas
• Knowledge of software development lifecycles
• Action-oriented
• Fluent in Microsoft Office Suite
• Bachelors’ degree

Preferred Qualifications

• Master’s Degree / M.B.A.
• 5+ years of experience bringing software products to market
• Familiarity/experience with SAFe agile development processes
• Knowledge of GM internal back-end systems
• Demonstrated knowledge of Design Thinking, Agile Development, Customer Journey Mapping, VOC programs, Affinity Diagrams, metrics and data and analytics tools

Please only apply if you DO NOT need sponsorship to work in the Unites States now or in the future. We are unable to consider candidates who require sponsorship.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.