Executive HR Relationship Manager

Job Description

Position Description

Executive HR Relationship Manager - At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

Client support at ADP: It's all about enabling the clients we serve to be more effective employers. You can make it happen by collaborating with other ADP Associates to ensure our products and services deliver winning results. The expert support you provide can make our workforce solutions stand out in an increasingly competitive global marketplace.

ADP Canada is actively searching for an Executive Human Resources Relationship Manager to join our Service Team and provide expert HR Support to our Workforce Now HR clients of varying size and complexity.

Responsibilities:

• This role is the primary point of accountability and is responsible for setting and managing the client expectations.
• Develops and enhances business partnerships by fully engaging and building trust with our client's key decision makers to drive client satisfaction, retention, and an overall positive client experience for the Major and National Accounts Comprehensive Services clients.
• Possesses an understanding of our clients' business objectives and requirements to proactively demonstrate and deliver increased value through the life cycle of the client.
• Proactively delivers increased value by demonstrating continuous improvement and change management best practices throughout the life cycle of the client.
• Applies industry and practitioner knowledge to understand and support our client's business objectives and strategic direction through utilization of our offering.
• Acts as a liaison between the client and ADP by serving as an empowered internal client advocate and coordinating communication among the various internal business partners including implementation, service, sales and other support teams.
• Proactively works with the client as their needs change and grow to ensure product alignment is optimal.
• Responsible for the maintaining client satisfaction and client retention; oversees the entire client experience.
• Partners with ADP Sales for alignment and sales opportunities through communication of the business, governance, and service delivery model through sales presentations for prospective clients.
• Creates strategic account reviews and determines goals and objectives for the client.
• Monitors and manages the change and risk associated with the client's business requirements, applies communication skills, and partners with the client to successfully manage change with ADP Standard Operating Procedures and incorporates Change Control process as applicable with the ADP Team.
• Internal Process Compliance -- complies with defined methodology for all deliverables during client implementation and ongoing services for escalated issue management and resolution with service teams.
• Maintains ongoing education for competitive business intelligence and keeps abreast of new trends in the marketplace.
• Shares information internally and with Product Management to ensure our technology and services maintains competitive advantage.

Education:

• Bachelor's Degree preferred or equivalent in HR experience.
• CHRP Designation is a plus.

Knowledge, Experience, and Skills Required:

• A minimum of 7-10 years of progressive career experience with demonstrated proficiency in managing large, complex client account relationships with multi-process HCM technology and outsourcing services combined with HR Practitioner experience (preferably in an HR management capacity)
• Human Resources practitioner and/or Payroll and Benefits industry experience.
• Extensive experience building relationships with clients is essential.
• Advanced MS Word and Project Management software capabilities
• An understanding of ADP's infrastructure and ADP's tradition and new product/services business processing and outsourcing is helpful.

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.