T2 Technical Support Engineer - Taboola News

Job Description

Curious about what it’s like to work at the world’s number 1 discovery platform as a T2 Technical Support Engineer - Taboola News, ? We’re glad you asked!

Taboola is one of the fastest-growing global tech companies. We engage over 300M online users every month, and deliver more than 5B content recommendations every single day. We are a global company and have offices in NY, London, Tel Aviv, Los Angeles, New Delhi and Bangkok.

Taboola is looking for an experienced Support Engineer to serve the Customer Support operation for the Taboola News customer and products.

What is Taboola News?

Taboola News is the largest content discovery system in the world. It is a relatively new product for Taboola, but has already launched and is running globally in more than 50 markets, with some of the leading OEMs in the world.

The Taboola News team is required for the highest level of technical knowledge, due to the low maturity of the product, the high volume traffic and most premium customers that are using it that require top of the line service.

What is the biggest challenge of being a Support Engineer?

Support engineers are skilled and technically competent members of the Taboola Global Professional Services organization.. They provide system and application technical support while ensuring that all service level agreements and customer satisfaction goals are achieved.

The position requires troubleshooting complex web and backend technology issues and excellent communication skills. The Support Engineer works closely with various teams within the company, including other Professional Services teams, RnD engineers and the various business units.

What are some of the things you do on a day-to-day basis?

• Perform in-depth troubleshooting including DB analysis and reading system logs to identify and solve complex support issues.
• Manage assigned cases to meet service agreement levels
• Ongoing support and working closely with the business teams throughout the company.

What are the skills a good T2 Technical Support Engineer needs to have?

1. Experience in complex troubleshooting, customer support experience interfacing with external and internal clients
2. Work in a global environment, supporting global markets and remote offices
3. Experience with SQL and DB querying
4. Experience with HTML, CSS, JavaScript and SQL - a plus
5. Troubleshooting and technical investigation experience.
6. Ability to understand a large complex product architecture, involving both client and back end components
7. Ability to understand flows and provide creative technical solutions
8. Fluent English and excellent customer facing and communication skills (verbal and written)
9. Experience providing excellent service to customers, preferably in a technical role
10. Ability to comply with tight deadlines
11. Multi-tasking, self-learning, highly motivated and a team player
12. Preferred experience:
1. Experience in a technical support position
2. Experience in a multinational organization
3. Native Mobile development experience

Why Taboola?

• Taboola is the world’s leading recommendation platform reaching over 500 million daily active users. We’re growing rapidly, and have recently gone public on the NASDAQ.
• Adam Singolda, Taboola Founder and CEO says; “You can copy anything from another business but you can’t copy a company’s culture.” If you ask our employees what they love about Taboola they will tell you that here, they are able to discover their best professional selves, explore where they can grow to, and learn from and together with smart and talented people.
• At Taboola, we pride ourselves in making an impact on how people consume content across the world, a culture of transparency, passion, and a diverse, inclusive and friendly work environment.
• You can get to know us more by visiting our company website , careers site , Taboola Life blog and social media channels; Facebook , Instagram , Twitter and LinkedIn

Want to learn more about us, you’re welcome to watch the latest News article about Taboola

Sounds good, how do I apply?

It’s easy, submit your CV by clicking the “Apply” button below.

Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need.

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