T1 Senior Support Engineer - Advertiser

Job Description

Taboola is looking to hire a dedicated, service-oriented Sr. T1 Support Engineer to provide top­-of­-the-­line service to its internal and external clients. You will serve as the first point of contact for Taboola’s clients, gathering information via email, to either solve an issue or escalate to the technical support team. If you have excellent communication skills, a “client comes first” attitude, and aren’t afraid to learn some new technology, then this is a great opportunity to get a foot in the door at one of the internet’s fastest growing companies.
Responsibilities

• Serve as the first point of contact for Taboola’s clients.
• Timely response to incoming customer support inquiries via email and support ticketing system.
• Communicate urgent technical issues internally and externally.
• Troubleshoot technical issues and escalate issues internally as needed.
• Manage the queue and case assignment.
• Be a SME in their domain and be a POC for dedicated products.
• Manage Incidents and Tragedies as and when required.

Requirements

• 3-6 years of experience in Support.
• Excellent communication skills in English,­ both verbal and written.
• Open for 24×7 shift.
• Experience in Javascript, CSS, HTML and SQL or any 2 is required.
• Strong multitasking, prioritisation skills, and attention to detail.
• A motivated team player with positive attitude and the ability accept and give productive feedback.
• Ability to stay calm and maintain performance when under pressure.
• Computer skills – experience working on Mac and PC.
• The will and ability to work in a fast-­paced, ever-­evolving environment and learn, learn, learn!
• B.S. or B.A.