Customer Segment Manager EU7 (m/f/d) DA

Job Description

Job Title

Job Description

In this role, you have the opportunity to

be one of the key stakeholders responsible for leading the EU7 Channel strategies within the framework of Customer segmentation (JBB+BP/Champions and SD+RC/Core Range), Commercial strategy, Portfolio management, SPOR, BMC and Promotional guidelines. You will drive commercial strategy execution in EU-7 Markets by focusing on the Customer Engagement Model of a specific Segment (Joint Business Builders/Sales drivers/Brand Promotors/Regular Customers) and act as a Business Partner to IKAMs and Sales Council. You will lead your Segment and have responsibility for the Sales and EBIT of the Segment, while acting as the central facilitator between the Global Commercial Policy team and the Sales Leaders in the Markets.

You are responsible for:

• Align Market requirements for Customer Segment with the goals and challenges on European level as well as the global Commercial Policy requirements.
• Definition, in line with the Global Commercial Policy, the boundary conditions of customers segmentation and align across all European Markets.
• Leading Customer Segment performance and evolution as well as execution of Commercial Strategy within the Customer Segment on a European level. Acting as the facilitator between Global and Local Market requirements and ensure a harmonized, aligned approach across Europe.
• Driving growth and facilitate Customer Segment approach with the Key stakeholders in European organization as well as the country organizations.
• Translation Commercial Policy into the Europe-specific boundary conditions for customer segmentation.
• Leading and periodically review the assignment of customers to the specific customer Segment. Align approach and classification with the Global Commercial Policy team and Markets across Europe.
• Acting as a single point in developing and harmonizing the European go-to-market model with the Market Sales Leads, to foster growth of your Customer Segment.

You are a part of

the EU-7 Domestic Appliances IKAM team. The team consists of International KAMs, Sales Excellence Manager, Segment Channel Manager and D2B platform team. As we value diversity, we have a multi-functional and diverse team, with different points of view, different ways of thinking, new capabilities to strengthen and improve the digital strategy for our customers.

To succeed in this role, you should have the following skills and experience:

• Master’s degree in economics, business administration, marketing
• Experience in Customer Channel analytics and management with a strong affinity for continuous improvement
• Knowledge in innovative business technics and modeling
• Organizational leadership experience as well as strong proof points in informal leadership
• Analytical and problem-solving skills, strategic thinking
• Knowledge and experience on change management
• Fluency in English (other language skills are nice to have)

In return, we offer you

meaningful career, with new challenges in our dynamic organization, working in an encouraging multinational and multicultural environment. You will be surrounded by passionate and committed, colleagues who share your ambition to create outstanding customer experiences. Your work will be ambitious and full of opportunities for growth. Variety and challenge will be part of your daily routines.

Why should you join Domestic Appliances?

Philips’ Domestic Appliances business is a global leader with approximately 7,500 employees and EUR 2.3 billion in sales in 2019 in kitchen appliances, coffee, garment care and home care appliances, with successful products such as the Airfryer, Perfect Care Steam Generators, Automatic Coffee Machines with LatteGo and SpeedPro Max Aqua vacuum cleaner, and many more that are used by millions of people every day across the world.

In January 2020, Philips announced that it would be considering new ownership options for Domestic Appliances, and is committed to finding the right home for the business to ensure that it is set up for continued success serving customers, leveraging the Philips brand and driving growth across the markets that it serves.

In its 130 year history as a leading innovator, Philips has had to reinvent itself a number of times to remain competitive. This has involved several high-profile divestments, resulting in the company’s successful track record in managing complex change of this scale. Such transformations offer unique opportunities for employees to ‘make their mark’ and gain expertise in a specific and dynamic environment -those who can deliver results while navigating and contributing to changes will gain unique skills and perspective that will prove valuable for the rest of their careers.

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