User Experience Researcher - Floor Care

Job Description

Job Title

Job Description

In this role, you have the opportunity to

Work on the next generation devices and products for Philips Domestic Appliances. As a User Experience Researcher, you represent the voice of the consumer throughout the product development process, to ensure that Philips innovations make a meaningful difference to consumers’ lives. Based on a strong understanding of consumer insights, you translate consumer needs into innovations that improve the daily lives of our consumers, working closely together with Marketing, Design and Development.

You are responsible for

• Representing the user and safeguarding the user experience as a crucial team member in product development projects;
• You work as a business partner to support scoping the project definition and objectives particularly concerning Insights, Benefits, Reason-to-Believe and Claims Areas;
• You collaborate with Consumer Marketing and Market Intelligence to translate the general needs of market segments into consumer insights and requirements. You lead the search for and validation of consumer insights in the area of global Floor Care unmet needs - using all appropriate (desk, qualitative, quantitative, mixed) research methods;
• You define a logical approach to tackle the different user challenges in an efficient and lean manner
• You translate sharply defined insights into clear product deliverables - going beyond reliance on pure data and information towards a pragmatic approach in expressing consumer needs;
• You validate whether the end-product meets the consumer needs .
• You proactively contribute to the category strategy;
• You drive innovation and continuous improvement.

You are a part of

Philips Domestic Appliances delivers lifestyle solutions for personal well-being. Our brand promise is Innovation & You. We aim to develop innovations that make a meaningful difference to people’s lives. The sector builds on a deep understanding of people’s needs and aspirations to create innovations that help consumers achieve their lifestyle ambitions.

You will be a part of the Product Research Centre. The Product Research function represents the Voice of the Consumer in our Innovation & Development activities. It drives the translation of powerful insights into products and services that delight customers better than competition. The influence of the department spans from insight generation, value proposition creation, solution development to market launch and forms a main link between I&D and the business. You will work in a team of Product Researchers and Consumer Care experts.

To succeed in this role, you should have the following skills and experience

• Master degree (in Human Technology Interaction, User Experience Design / Research, Industrial Design Engineering or other engineering discipline) AND relevant experience in Consumer Research and / or Marketing.
• At least 5 years of experience in Usability / User experience / Consumer Research, preferably in a global and multi-disciplinary setting and proven experience in developing and evaluating new (hardware) propositions as well as digital/connected applications.
• You have applied a range of User experience / UI / Usability / consumer research methods, tools and processes and know the ins and outs of each.
• Technical understanding combined with consumer mindset to be able to see the link between technology and consumers.

You are:

• Passionate and driven to fully serve the customer and always outperform competition.
• Passionate about creating innovations and services that truly address consumer needs and delight our consumers.
• Conceptual, data driven, analytically strong and at the same time pragmatic and hands-on.
• A strong team player. You are an excellent communicator and motivator, skilled in managing interpersonal processes.
• Courageous and smart thinker, able to continuously challenge the status quo, with a strong desire to improve organizational effectiveness structurally.
• Open to travel for the job.

In return, we offer you

A career path where you have the unique opportunity to represent the voice of the consumer and play a vital role in making a meaningful difference to consumers’ lives and the growth of Philips globally. The work you do every day contributes to innovative health technologies and solutions that help improve billions of lives every year, even yours. This creates unexpected moments when your work and personal life comes together in meaningful ways. Together we serve a bigger purpose.

Why should you join Philips Domestic Appliances?

Philips’ Domestic Appliances business is a global leader with EUR 2.3 billion in sales in 2019 in kitchen appliances, coffee, garment care and home care appliances, with successful products such as the Airfryer, Automatic Coffee Machines with LatteGo and SpeedPro Max Aqua vacuum cleaner, and many more that are used by millions of people every day across the world.

In January 2020, Philips announced that it would be considering new ownership options for Domestic Appliances, as it is not a strategic fit for the company’s future as a health technology leader, and committed to finding the right home for the business to ensure that it is set up for continued success serving customers, leveraging the Philips brand and driving growth across the markets that it serves.

In its 128 year history as a leading innovator, Philips has had to reinvent itself a number of times to remain competitive. This has involved several high-profile divestments, resulting in the company’s successful track record in managing complex change of this scale. Such transformations offer unique opportunities for employees to ‘make their mark’ and gain expertise in a specific and dynamic environment - those who can deliver results while navigating and contributing to changes will gain unique skills and perspective that will prove valuable for the rest of their careers.

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