Customer Support Administrator, Senior

Job Description

Customer Support Administrator, Senior

Key Role:

Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications. Apply specific functional knowledge; working and general industry knowledge. Develop and contribute to solutions to a variety of problems of moderate scope and complexity. Work independently with some guidance; may review or guide activities of more junior employees.

Basic Qualifications:

• 1+ years of experience with working in a professional work environment
• Experience in providing desk-side support, regularly scheduled backups, allocating network storage, and preventative maintenance
• Experience with creating, updating, and tracking service call requests and staging and taking down end user workstations and associated equipment, including moves, remote user assistance capabilities and resolution of network hardware and software problems
• Ability to support Microsoft Windows environments, repair and replace system peripherals, and maintain configuration management data and documentation
• Secret clearance
• Bachelor’s degree

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

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