Policy Specialist, User Journey Experience, Legal Removals

Job Description

A person with disabilities will be given preferential consideration per local regulations.

Qualifications

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• Experience working in policy, operations, legal, or communications.

Preferred qualifications:

• MBA, Master's degree, other advanced degree, or equivalent practical experience.
• Experience working with one of the following: Internet technologies, policy and regulatory environments, and challenges affecting the internet, free expression, online safety, and content moderation.
• Experience working, influencing, and discussing agreements with a variety of cross-functional stakeholders.
• Experience using data/technology to identify and solve complex business challenges.
• Experience diagnosing operational difficulties and leading efforts to reduce issues.
• Ability to work non-standard hours and differing rotations/shifts.

About the job

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads.

On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

As a Policy Specialist, you will ensure the success of the team by creating and enhancing processes, analyzing and creating policies with supporting documentation, and coordinating communications across the team.

You will set a strategy for Legal Removals’ Standards and Infrastructure and influence cross-functional stakeholders to prioritize users’ and Legal Removals’ needs. You’ll manage legal removal requests, which entails reviewing and processing online content based on internal policy.

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

Responsibilities

• Analyze policy and legal challenges facing technology platforms and make recommendations on how Google should address them.
• Develop, launch, and enforce scalable policies and processes for managing legal removals requests with a focus on standards and infrastructure across regions and product areas.
• Serve as a strategic advisor and liaison to cross-functional stakeholders, including Legal, Public Policy, Trust and Safety, and Engineering.
• Engage and communicate with users, governments, and other stakeholders on policy issues. Resolve policy escalations to ensure legal policy analysis and recommendations consider teams' perspectives.
• Review or be exposed to sensitive content (e.g., graphic, controversial, and sometimes offensive video content).

Location

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

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