Marketing Analyst

Job Description

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams . Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!

The Analyst – Sales & Marketing Analytics will report to the Sr. Manager of Sales & Marketing Analytics. You will be responsible for working with all levels of management, including but not limited to Senior Executives, Directors, and Managers in a reporting and analytics role to optimize the business performance of our Sales & Marketing organization. You will take a direct role in the compilation and presentation of data for the purposes of forecasting, process improvement, hiring projections, staff development & productivity, program development, and the analysis of technology investment opportunities within the group. You will use sales programs, Business Intelligence tools, and maintain departmental reporting & dashboards to increase efficiency and aid operations. The Analyst will work with the CRM tool Salesforce.com, and other sales and marketing related technologies to help support the operations of the Sales & Marketing organization.

What you'll do:

• Extract data (from a variety of sources including BI systems, and SalesForce.com) and perform detailed data analysis on internal processes and productivity
• Produce and deliver standard reports on a routine basis to support Sales, Marketing, and other company operational initiatives
• Work, support, and consult with various departments in the organization with the intention to develop, optimize, automate, and implement data analysis frameworks that will support daily/weekly/monthly operational reporting and executive dashboards
• Communicate and partner with Sales & Marketing Operations Systems Administrators to identify and analyze informational and functional requirements
• Analyze and present data to high level decision-makers throughout the company
• Assist with data modeling and analyses, target setting and goal conformance monitoring, and the planning and administration of the Sales compensation plan
• Identify data requirements for specific project or report requests and ask the proper business questions to correctly fulfill the analytical need
• Work with multiple levels of business stakeholders to establish and apply metrics-based benchmarking, capacity modeling, utilization rates
• Provide and support ad-hoc reporting services for non-standard issues and analyses
• Assist in applying and expanding new technology and tools specifically related to data extraction, aggregation, and presentation
• Other Operational duties as needed

Who you are :

• 2-4 years of professional experience in Business Analytics with a focus on sales, marketing, finance or business operations
• 2+ years of experience in analytical reporting
• Experience designing, developing and scripting reports & dashboards in MS Excel
• Ability to act as an internal consultant, working with management to successfully design, develop, test and deliver large data modeling tools, and reports & dashboards
• Excellent organizational skills with the ability to multi-task, prioritize and manage time effectively while also ensuring accuracy of work through attention to detail
• Results driven, and take appropriate steps to achieve goals while taking ownership of situations as needed
• Must have a desire to make a data driven impact on the business while working with cutting edge technology and software
• Expert level MS Excel, and proficient in SQL. Experience creating visualizations with Tableau and extracting data via SalesForce.com is preferred, but not required

Why You’ll Love Us:

• We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
• Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
• You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues. To promote the safety of our employees, their families and our community, where permitted by applicable law, we require all new hires to be fully vaccinated against COVID-19 prior to their first day of work.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact [email protected].

Notice to Recruiters and Staffing Agencies:

Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.