CX Associate Program Engineering Manager – Market Expansion Programs

Job Description

Job Description

About the Role:

The Customer Experience (CX) Global Expansion Associate Program Engineering Manager will lead a global cross-functional team in the planning, architecture, and execution of a suite of connected services targeted for existing and emerging global markets. The role is responsible for end to end delivery of strategic programs that drive outstanding connected vehicle experiences and business benefits. As such this is a high visibility role that must work with all levels of GM leadership and performing suppliers. This individual in this role will drive aligned efforts across the Customer Experience, Global Connected Services, Vehicle Engineering, Connected Customer & Mobility Solutions, GM IT organizations in realization of these objectives.

About the General Motors Customer Experience Team:

GM’s Customer Experience Team innovates and drives business value with solutions that provide Best-in-Class user experiences across the GM ecosystem. The Customer Experience Technical team designs these experiences across all vehicle, back office, and channel technologies so as to create a synergistic, holistic, and global end-to-end customer journey. Associate Program Execution Managers (APEMs) constructs the technical plan and leads the execution from concept through launch and life cycle planning

Major Duties/Responsibilities:

• Leads, guides and directs the successful execution of major/minor customer facing initiatives/programs/projects for global markets outside North America to ensure they are delivered on time and with quality.
• Drives cross-functional teams to define, architect, plan, develop, and validate GM’s connected services as applied to the Global Expansion program.
• Understand and influence architectural deployment of core requirements to specific implementation components (back-office and on-vehicle) to assure that the execution is robust and consistent with core strategies.
• Conduct technical feasibility and alternative tradeoff assessments
• Drive and integrate resource planning and estimation efforts
• Develop a comprehensive MS project schedule that integrates cross-functional tasks, milestones and deliverables to meet all connected vehicle service commitments
• Track issues, risks and mitigation plans to closure
• Manage & maintain clear status of each affected area and provide clear communication of status to appropriate leadership both internal and external on ongoing basis.
• Drive the SAFe & Agile process within IT as well as support the broader Customer Experience Technical Team during the product development and delivery framework. Look for process improvement opportunities to eliminate inefficiencies and non-value-added activities.

Additional Job Description

Required Education and Qualifications:

• 7+ years of relevant technical and program management background
• Demonstrated ability to effectively represent and negotiate critical partner/customer needs within with GM, and vice versa while maintaining reputation as a trusted and valued partner.
• Strong experience in communicating cross-functionally, across management levels, both within the company and with key partners or customers in both formal and informal settings.
• Experience leading execution of projects where features impact both embedded device and cloud applications (i.e. “connected features”)
• Demonstrated ability to lead multi-discipline teams to achieve enterprise goals
• Demonstrated ability in developing cutting-edge consumer and enterprise applications
• Solid background in both distilling business needs and translating them into the ideal technical solution(s).
• Strong technical background with proficiency in software engineering and technical service delivery
• Proficient knowledge in aligning roadmap deliverables to the IT portfolio to ensure planning for compliance with standard, remediation of technical debt, and to expose opportunities for application rationalization
• Extensive background in sequencing and timing of features that entails matching delivery to customer needs
• Solid experience in engaging business stakeholders to determine value that will be considered as part of economic value, trade off decisions, or path to realization.
• Ability to pull together a cohesive customer experience across all platforms and channels driving for understanding of the customer at the enterprise level
• Bachelor’s degree in a technical discipline required

Preferred Qualifications:

• Global experience leading large connected vehicle programs for a major OEM or Service Provider
• Global experience delivering telematics engineering and telecommunications programs
• Strong understanding of the vehicle development process and key milestone requirements at one or more automotive OEMs
• A master’s degree in a technical discipline, or the background and experience that demonstrates a similar level of strong technical skills and practices
• Demonstrated knowledge in multiple software development disciplines (i.e. Agile, Scrum, SDLC)
• Direct experience as a software developer is a plus

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.