Customer Support Administrator

Job Description

Customer Support Administrator

Key Role:

Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications. Apply specific functional knowledge and working and general industry knowledge. May develop or contribute to solutions to a variety of problems of moderate scope and complexity. Work independently with some guidance and review or guide activities of junior employees.

Basic Qualifications:

• 3+ years of experience as a Customer Support Administrator or Help Desk Specialist in a professional work environment
• Ability to deliver desk-side support, regularly schedule backups, network storage allocation, and preventative maintenance
• Ability to support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentations
• Ability to install software patches, updates, and upgrades, including remote server and workstation administrations
• Experience in creating, updating, and tracking service call requests, and stage and take down end user workstations and associated equipment
• Secret clearance
• HS diploma or GED

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

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