Customer Experience- Business Intern

Job Description

About GM

There’s never been a more exciting time to work for General Motors.
To achieve our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion, we need people to join us who are passionate about creating safer, better and more sustainable ways for people to get around. This bold vision won’t happen overnight, but just as we transformed how the world moved in the last century, we are committed to transforming how we move today and in the future.

Why Work for Us

Our culture is focused on building inclusive teams, where differences and unique perspectives are embraced so you can contribute to your fullest potential as you pursue your career. Our locations feature a variety of work environments, including open work spaces and virtual connection platforms to inspire productivity and flexible collaboration. And we are proud to support our employees volunteer interests, and make it a priority to join together in efforts that give back to our communities.

Job Description

2022 Spring/Summer Internship

This is a remote position, the selected candidate can reside and perform the work from anywhere within the United States.

#LI-Remote #GeneralMotors

At GM, we earn customers for life. We have a culture of building brands that inspire passion and loyalty. Therefore we've created a new group. This is an exciting area that is functioning as a startup but with the stability of a 100+ year old company.

About Customer Experience: Global Customer Experience (CX) organization to focus on delivering world-class experiences to our customers. The mission of CX organization is to design and build digital products, services, and experiences for General Motors customers globally. The group will accomplish this mission by bringing together customer, brand, and competitor insights from across the enterprise and using them to design, prioritize, and build the best enterprise-wide solutions.

There are variety of areas within CX and your summer internship can be based on your interest, qualifications and best fit for the business.

• In-Market Enhancements (IME) Assistant Analyst Intern – where you will have the chance to make vehicles better over time. Here you can really demonstrate creativity, innovation, and problem solving. This team builds new services, digital accessories or receives upgrades to vehicles to improve the customer’s overall experiences.
• Enterprise Customer Experience Assistant Program Analyst – where you are energized to build outstanding experiences every day by delighting customers and setting out to make everything and everyone around you better. In this team you will use your strong analytical skills to transform data into impactful information for the customer journey.
• Social Media Analyst – where you can gain hands on experience to support development and results of strategy to social platforms like Facebook and Twitter.

Contact Center Experience or Quality Analyst– where you can gather data and analyze current advisor Customer Experience flow to identify quality issues, pain points, and recommendations. In this team you get the opportunity to conduct independent research & tests to validate the hypothesis and draw a conclusion

Additional Job Description

Qualifications:

• Currently pursuing a Bachelor’s degree in one of the following areas: Marketing, Business, Communications, Management of Information Systems or Data Science
• Able to work full-time, 40 hours per week
• Must be Sophomore standing or higher
• Ability to work in ambiguous situations
• Shown capability to collaborate with different people and groups to gain trust and hit program objectives
• Demonstrated learning agility

Desired Skills:

• Outstanding interpersonal and relationship management skills to effectively collaborate with varying levels of the organization as needed
• Excellent written and verbal communication skills with the ability to distill complex subjects to a wider audience
• Emerging partnership and collaboration skills and ability to learn from and share knowledge with co-workers in a fast-paced environment
• High level of integrity, ability to deal with ambiguity, take initiative/self-directed
• Evidence of strong character with honesty, accountability and trust
• Consistently demonstrates innovative thinking that is customer-centric

This is a remote position, the selected candidate can reside and perform the work from anywhere within the United States.

#LI-Remote #GeneralMotors

The median level of the monthly salary compensation for this role is $4300 dependent upon class status and degree. Benefit options are not available for this role.

PLEASE ONLY APPLY IF YOU DO NOT NEED SPONSORSHIP TO WORK IN THE UNITED STATES NOW OR IN THE FUTURE. WE ARE UNABLE TO CONSIDER CANDIDATES WHO REQUIRE SPONSORSHIP.

GM will provide a one-time lump sum taxable stipend payment to each student selected for the 2022 Student Program

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.