Metadata Support Manager

Job Description

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

How we LEAD:

Universal Music Group is seeking a Metadata Support Manager within the Global Metadata Operations team. As a Metadata Support Manager, you will be responsible for ensuring a high standard of metadata within UMG, through the triage and resolution of on-going business issues and requests that are reported to you from both the internal and external business.

You will utilize your strong interpersonal skills to build and maintain solid relationships with individual metadata stakeholders within dedicated territories (as assigned). By doing this, you will seek to empower those territories thus allowing them more responsibility to manage their own data.

How you’ll CREATE:

• Proactively check the territories’ data (by using various tools/methods provided), for specific business issues including:
  • Identifying duplicate data (e.g. Artists/contributors)
  • Recognising missing data
  • Detecting incorrect data (e.g. to meet internal and external guidelines)
• Identify data themes, investigate root cause and clearly communicate analysis results
• Triage complex data issues that are reported and provide viable solutions
• Seek understanding of downstream systems/processes to enhance end-to-end knowledge
• Provide support on a broad variety of data-based projects
• Manage daily workloads by assessing business priorities in a timely manner (i.e. being aware of product release dates)
• Ask appropriate questions and liaise with key contacts and stakeholders
• Ensure that complex issues are acknowledged within a given service level agreement (SLA) and progress updates are provided to stakeholders
• Perform regular data maintenance activities promptly (such as updates to metadata to delivered releases)
• Foster strong team ethics and collaboration as part of a team located across US, Hong Kong and the UK
• Build strong relationships with given territories to increase their knowledge and understanding of metadata standards and downstream impacts:
• Identify training needs and provide targeted training
• Arrange regular communications/meetings
• Proactively raise and discuss data issues/themes with global colleagues and line manager
• Participate in and contribute towards group-based data projects
• Become an influencer of excellent metadata standards

Bring your VIBE:

• A passion for music
• Customer focused. Must be solutions-oriented with a positive attitude and strong work ethic and have an impeccable attention to detail
• Analytical mindset with a strong understanding of the creation of metadata and how this is interpreted in:
• The differences between classical and non-classical music releases
• The requirements of physical supply chain divisions
• The requirements of financial reporting systems
• The needs of broadcast / neighbouring rights societies
• The needs of copyright / royalty divisions
• Strong interpretative skills – able to translate customer’s requests (or spot when more information is needed) into tasks that will solve the underlying issue (as this is not always clear from the outset)
• A detailed understanding of metadata requirements and related issues across all product types, media and genres
• Quick learner: Experienced in being able to quickly understand new business information systems and processes
• Ability to work closely with other team members (wherever they are located) while, at the same time, taking responsibility for personal workload
• Excellent communication, reporting and trouble-shooting skills
• Ability to work effectively under pressure, multi-task and be highly flexible in order to juggle priorities and meet all deadlines

Perks Playlist:

• Competitive Compensation Package including Salary, Benefits and Generous 401k Savings Plan
• Paid Time Off – Paid Holidays, “Gift Week”, Summer Fridays
• Student Loan Repayment Assistance
• Employee Developmental Support
• Annual Gym Reimbursement Package
• Pet Insurance, plus much more!

Universal Music Group is an Equal Opportunity Employer

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.