Associate Director, Digital Payments Product Manager

Job Description

Associate Director, Digital Payments Product Manager is our most senior product manager on the digital team, who will lead and nurture multiple strategic and industry-leading initiatives to drive a competitive edge for digital capabilities for Consumer and Small Business customers at Santander Bank.

• The candidate works collaboratively with senior product partners across the organization to understand how platforms need to evolve to enhance/support product offerings, optimize customer engagement, and integrate capabilities.
• S/he recommends and implements strategies and tactics to improve digital payment adoption, customer NPS, operating expenses, reduce risk through test and learn approaches.
• S/he will develop, own & execute on enterprise digital banking strategy, product vision, features, and designs.
• This is a client-facing role that merges our digital banking strategy with detailed business requirements that are gathered and refined with our clients.
• Works with technology partners and/or vendors on the delivery of optimized member-centered intuitive digital offerings through our Platform.
• Collaborates internally with sales, marketing, development, and implementation teams, and externally with clients, to manage the backlog and release planning, define the product roadmap, incorporate market direction and sort through diverse requirements.
• The right candidate for the Associate Director Product Manager thrives in a fast-paced environment, is a self-starter, autonomous, and leverages the bank's infrastructure to scale effectiveness.
• Anticipates the impact of change and creates an environment where change can be initiated with minimal disruptions and negative impact.
• Helps people to understand how proposed changes will affect them and the organization.
• Applies detailed knowledge of the organization's products and services to own analysis and recommendations.
• Brings out the best in each team member by consistently motivating and acknowledging peer contributions.
• Understands and leverages team dynamics.
• Ensures required resources and skills are in place to maintain smooth day-to-day operations and tackle arising problems.
• Fully accountable for timeliness, completeness, quality of projects, processes, products, and services.
• Remains calm and focused on goals while facing pressures, obstacles, or short-term setbacks.
• Monitors adherence to policies, regulations, processes, and procedures within function and actively undertakes corrective action where necessary.
• Understands end-to-end processes across the organization and how processes are integrated.
• Has a practical knowledge of regulations impacting their supported area(s).
• Stays up-to-date with needs, preferences, trends, and practices which impact customers.
• Acts as a role model by being a source of advice and knowledge regarding customer issues,
• Takes responsibility for and deals effectively with complex and sensitive customer issues and complaints.
• Anticipates customer needs and proactively makes recommendations.

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Primary Location: Boston, Massachusetts, United States

Other Locations: Massachusetts-Boston

Organization: Santander Bank, N.A.