Team Manager - PEX

Job Description

Designation

Team Manager-PEX-Digital Operations

Location

Hyderabad

Job Description

• Drive continuous improvement culture through training, co-ordination and implementation of principles of Lean/Six Sigma in day-to-day operations in KPO/BPO
• Understands and articulates problems/issues in a timely and accurate manner from the delivery/operations teams
• Prepare business cases, project charters, Automation Assessments (RPA), Business Requirement Documents, (BRD) and use cases
• Participate in exploring solutions for problems and process bottlenecks
• Actively contributes to change implementation initiatives on the floor
• Reports issues related to problems/opportunities to transformation leaders
• Play pivotal role in executing transformation governance model to build the continuous improvement culture

Profile of Desired Candidate

• Must be certified Black Belt from a reputed certifying body/organization (e.g. ASQ or equivalent) with excellent command in Lean/Six Sigma methodology
• Must have experience in Tech / Telecom / Customer Support domain & reputed KPO is preferred.
• Must have 10 years of work experience with minimum 5 years of relevant experience
• Must have excellent analytical, presentation & communication skill Should be a self-starter

Experience

10+ years

Certification

Black Belt Certification

Industry Type

BPO/Digital Operations

Education

UG - Any Graduate - Any Specialization

PG - Any Postgraduate

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