Specialist, Small Business & Consumer Operations

Job Description

The Specialist, Small Business & Consumer Operations delivers a good quality, error free work product within the required time frames. S/he ensures final product complies fully with the Company's credit policies and operational requirements.

• Ensures account maintenance instructions have properly executed documentation, signatures and approvals.
• Ensures all agreed checks in pre- processing / processing are strictly carried out.
• Ensures emails and customer requests are responded to completely, comprehensively and immediately.
• Ensures that new loan instructions have properly executed documentation, signatures and approvals.
• Ensures timely archival of records with service provider and proper maintenance of inventory of archived records.
• Ensures timely escalation to Management of any exception noticed related to work and environment.
• Participates in team meetings and ensures implementation of agreed action points.
• Processes loan confirmations for loan transactions and remits confirmation to the customer as required.
• Researches the unit's Suspense Account entries to determine which entries are unapplied loan payments.
• Reviews customer account instructions to ensure that proper documentation is attached.
• Supports implementation of key projects.
• Updates control sheet and reconciles the daily instructions.
• Verifies accuracy of transaction details for account transactions, fees, rates, spreads and instruction.

Bachelor's Degree; in Finance, Business or equivalent field.,or equivalent work experience

0-3 years; In same or similar role

• Ability to deal with customers effectively
• Ability to develop and implement goals and objectives
• Ability to handle multiple tasks while maintaining strong attention to detail
• Ability to initiate, develop, and implement projects and procedures
• Ability to meet deadlines,Basic knowledge of lending procedures and regulations
• Demonstrated ability to understand and interpret compliance regulations
• Knowledge of regulatory guidelines (residential mortgage; consumer; commercial)
• Strong interpersonal skills (written and oral)
• Strong organizational and analytical skills
• Thorough knowledge of a variety of software programs (particularly Excel, Word, and PowerPoint)
• Minimal physical effort such as sitting, standing, and walking.
• Collects data and relevant facts to communicate problems
• Presents the general outline and direction of the solution
• Demonstrates the organization's customer service standards
• Foundational - Learning and developing
• Ensures all tasks are carried out correctly
• Learns from past mistakes and ensures that they are not repeated in similar future situations
• Learns about and diligently follows established risk management policies, processes and procedures
• Openly and proactively shares information
• Responds promptly to customer inquiries
• Takes responsibility for issues and, with assistance, works to find a solution
• Understands the central role the risk management function plays in the organization environment
• Learns to identify and flag items non-compliant with regulations
• Works effectively in team settings
• Shows appreciation for others' help and lends a hand when needed to complete shared tasks

Primary Location: null, Massachusetts, United States

Other Locations: -,Massachusetts-

Organization: Santander Bank, N.A.