Technical Account Manager, Google Cloud Professional Services

Job Description

Qualifications

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• Experience supporting customers in one of the following: cloud operations (e.g. product release management, etc.), technical support, escalation management, or IT consulting.
• Ability to speak and write in English and Hebrew fluently.

Preferred qualifications:

• Experience collaborating across business units internally and at large enterprises.
• Experience in application/workload migration to public cloud providers.
• Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
• Knowledge in one of the following: IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, and content delivery networks.
• Excellent written communication, presentation, problem solving and management skills, with a focus on translating business requirements into technological solutions.

About the job

Our Professional Services Organization in Google Cloud delivers product and implementation expertise to our clients to help them get the most out of their Google Cloud investments.

As a Technical Account Manager (TAM), you will draw on your customer-facing skills and technical acumen to help customers adopt Google Cloud products. Your experience with cloud infrastructure, program management, enterprise technology implementation, strategy development, and client advocacy will play a part in your day-to-day work.

You will lead the adoption of Google Cloud at organizations, guiding them through the strategic and technical facets of their Google Cloud transformation journey. You will manage the delivery of Professional Services engagements to drive customer adoption of Google Cloud services. As a TAM, you will regularly engage with diverse stakeholder groups, including executives of enterprises and a cross-functional and geographically dispersed team. You will utilize your relationship management skills and technical credibility to effectively communicate at all levels of the organization.

Google Cloud helps millions of employees and organizations empower their employees, serve their customers, and build what’s next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. And our teams are dedicated to helping our customers & developers see the benefits of our technology come to life.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration targets, and business transformation strategies to enable teams to embrace Google Cloud technologies.
• Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams to maintain customer momentum.
• Develop strategic relationships with key stakeholders to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions in partnership with Sales to better understand technical needs.
• Plan for customer events and launches; partner with Support, Engineering and Site Reliability Engineers to ensure customer success during these moments. Work with customers and Support to guide issues and escalations to resolution.
• Develop best practices and assets that help accelerate cloud adoption and support initiatives to scale.

Location

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