Client Relationship Manager - Banking & Financial Services

Job Description

Role: Client Relationship Manager, Banking & Financial Services

Location: Singapore

Geographic Coverage: Singapore

Cognizant is looking for a dynamic Client Relationship Manager (CRM) to manage, retain and develop the accounts / portfolio in the Banking & Financial Services (BFS) Industry while continuing to focus on growth.

Summary of Role

CRMs are key contributors to commercial side of Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, managing the day-to-day activities and P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence. This role is a high visibility and challenging opportunity and requires high amount of commitment, business acumen, leadership qualities and motivated attitude to perform well.

Duties & Responsibilities

• Client Relationship Manager will be accountable for managing, retaining and developing accounts / portfolio and driving growth.
• Serving as the primary management contact and client liaison, develop ‘Trusted Advisor’ relationships with CxOs and other key stakeholders.
• Manage client expectations, provide updates to the senior management, and participate in steering review meetings.
• Identify strategic initiatives that help client’s business achieve their goals and drive transformational programs.
• Provide thought leadership / innovation in managing strategic customers.
• Strategize and create a blue print for increased mindshare and wallet share in respective market segment/portfolios.
• Drive growth and customer satisfaction in the accounts / portfolio.
• Drive account mining / penetration strategies and actively manage pipeline for growth and development of the account / portfolio.
• Responsible for managing the P&L of portfolio, business planning / budgeting.

Qualifications & Certifications

• Seasoned sales and business development professional with excellent track record in managing, retaining and developing businesses.
• Strong experience in selling to the BFS sector - experience in managing relationship with local banks will be an advantage
• Experience working in global SIs or professional services companies selling IT services/solutions/consulting
• Thorough domain knowledge with awareness / expertise in latest digital innovations in the industry / domain.
• Strong connects to the senior business and technology leadership in the BFS accounts in Singapore.
• Practitioner mindset towards engaging senior level executives in transformation solutions.
• Strategic thinking, Confidence and the ability to plan ahead and stay the course.
• Proven track record of improving business performance and winning deals.
• Strong negotiation, communication and facilitation skills.
• Must be able to navigate a large organization, work in a multi-dimensional matrix and have the power of persuasion through content and confidence.

Ability to work with multi-cultural and geographically distributed teams. Should be a team person and able to lead different teams to a common goal.

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