Senior Instructional Designer

Job Description

About Abstract

Abstract is a design workflow platform for teams to version, manage, and collaborate. Our company’s mission is to dramatically improve the productivity, transparency, and impact of Design. Since launching in July 2017, over 7,000 design teams across 75 countries have adopted Abstract, including teams from DocuSign, Instacart, Microsoft, Pandora, Wayfair, Wix, Cisco, Zendesk, and more.

At Abstract, we believe in a future where all companies recognize that empowering people to be creative unlocks productivity. We seek to build a world where companies see their people's expertise, where systems default to collaboration, and where curiosity and experimentation flourish.

We strive to be living examples of our values and first principles. We do hard things, make our own weather, and question the status quo. When we ship, we ship together. We value grit, inclusion, craft, curiosity, and iteration, just to name a few. And we embrace diversity and respect our differences because we know different minds see more parts.

If you thrive in a fast paced environment where you can make a big impact on our product and our company culture, we want to hear from you.

Abstract is a remote-first company (US-based only at this time).

About the Role

User Education at Abstract is about more than teaching designers how to use our products. Our goal is to help people be better designers. The User Education team has a strong voice and a large impact in shaping the future of Abstract’s vision for the future of design. We’re looking for a Senior Instructional Designer to round out the team.

In this role, you’ll be responsible for researching and creating Abstract’s user education resources, from user help documentation to video tutorials, guides, courses, and more. You’ll work with team members across the company – Support, Marketing, Sales, Engineering, Product, etc. – to develop user education strategies and materials and help Abstract users get the most out of our products.

Responsibilities

• Research, plan, write, review, and publish User Education resources, including written documentation, images and infographics, video tutorials, webinars, and instructional courses.
• Coordinate with Product Management and Engineering to publish User Education resources simultaneously with feature releases in a continuous delivery environment.
• Advocate for the user and their educational experience throughout the design and development of product features.
• Coordinate with Customer Support, Marketing, and Sales to develop collateral for other teams.

Requirements

• Experience developing user education materials for a SaaS product, such as written documentation, video tutorials, and instructional courses.
• Experience developing user education materials using structured content authoring principles.
• Comfortable managing multiple projects simultaneously across teams.
• Stellar written communication skills, both externally (customer-facing) and internally (company-facing).

Bonus points for

• Familiarity with design tools (Figma, Sketch, Miro, etc.) and design principles
• Familiarity with Abstract

Benefits/Perks

At Abstract, we offer resources that emphasize personal and familial wellbeing to all full-time employees. We provide up to 99% healthcare coverage, as well as dental, vision, and life insurance options. We offer 14 weeks of parental leave, an unlimited paid-time off policy, health care FSA, and are fully remote, allowing for a flexible working environment. Additional perks include dependent care, a budget to set up your home office, a monthly wellness and internet stipend, as well as mental & physical wellness services.

To help employees plan for the future, we offer competitive pay, access to financial services, and a 401(k).

We are a distributed team and are able to offer US-based remote employment. We offer travel opportunities for company meetings, team meet-ups, and the occasional conference.

Notes

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis; Elastic Projects will not sponsor applicants for work visas.

As part of our security protocols, offers are contingent on the successful completion of a background check.