Human Resources Generalist

Job Description

OUR VISION: THE WORLD. SUBSCRIBED.

Customers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.

In the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product.

Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book Subscribed ).

As consumers wave goodbye to ownership, join us as we help companies win on their journey to usership!

THE TEAM

The ZEO Success Business Partners are a team of trusted advisers who develop and implement programs designed to increase the effectiveness of our managers and leaders. We dig in with our organizations’ leaders to understand their business, coach them to solve problems and to leverage opportunities. We collaborate with our Centers of Excellence (COEs), such as Learning and Development, Total Rewards and Recruiting to deliver leading-edge services that engage ZEOs and increase the overall performance of the organization.

YOUR MISSION:

Support the development and delivery of efficient and scalable HR services to the Go-To-Market (GTM) (Sales, Marketing, Global Services) organization as well as contribute to initiatives across the ZEO Success Business Partner team.

THE OPPORTUNITY (AKA: Why you want this role over any other out there)

We are currently evolving what Human Resources is (and, by extension, what Leadership is) at Zuora - meaning, we’re conceptualizing, prototyping, building and delivering new programs, tools and services to our business every day. And, you’ll be in the middle of it, sharing your observations and ideas to help bring the new thinking to reality across the Business Partner team. This will give you the insight to our business, and to our people programs, that you can leverage in your development path to a business partner.

WHAT YOU’LL ACHIEVE

• Manage workflows and processes, including attrition/retention, workforce planning, ZEO engagement and core Workday transactions to ensure accurate data inputs and reporting.
• Provide efficient and effective program coordination, including timelines, workflows and communications, for various people programs, such as Succession Planning, Talent Review, semi-annual employee engagement survey, quarterly promotion and annual focal processes.
• Engage with managers to coach through performance matters, including implementation of performance plans; conduct thorough investigations into employee relations matters.
• Develop concise and insightful overviews of organizational sentiment via one-on-one and small group discussions that lead to positive change.

WHAT YOU’LL NEED TO BE SUCCESSFUL

• Consistent Execution: own the outcome by focusing on details and leveraging analytical skills to ensure things are done right the first time.
• Customer focus: displays passion for delivering results that delight internal customers and partners.
• Collaboration across functions: builds relationships and partnerships that foster efficient work.
• Openness to input: possesses emotional control and is open to feedback and differing ideas and views.
• Curiosity: seeks to understand the why of what is around them, and incorporates that learning into their work.
• Dependability: Can be counted on to meet commitments and deadlines.

ABOUT ZUORA & OUR “ZEO” CULTURE

Zuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.

At Zuora, we have one CEO but ​every employee is empowered and supported to be the ‘ZEO’ of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200+ ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work. In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with “career cash” and plenty of learning and development opportunities.

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity Employer.

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.