Merchandise Operations Coordinator - Overnight

Job Description

ABOUT THREDUP In 2009, thredUP set out to make used clothes the new normal and create a more sustainable future for fashion. The company designed a modern resale experience that took the work and risk out of thrift, and converted a generation of secondhand skeptics to fans. Sellers send clothes directly to thredUP by the bagful, and buyers shop quality-checked items from over 35,000 brands at steep discounts. To power this marketplace, thredUP built an infrastructure that has recirculated 100 million unique garments via proprietary technology, data and logistics. thredUP most recently expanded its platform with Resale-as-a-Service (RaaS) to power resale for the world’s leading fashion brands. As a circular fashion pioneer, thredUP is reducing fashion’s impact on the planet and unlocking economic value for consumers and brands alike. About the Role: As a Merchandise Operations Coordinator, you will be working with the Operations (Ops) team to make sure our inventory is full of high-quality items and that we’re keeping clothes out of the landfills in new and creative ways. The Merchandise Ops team is responsible for auditing and providing feedback at the appropriate touch points within the Ops organization. In this position, you will be under the supervision and guidance of our very own fashion experts! Your work will be primarily focused on Pricing & Authentication although you will gain exposure to Quality Assurance and Aftermarket Ops as necessary. In This Role You’ll Get To

Pricing & Authentication

• Provide authentication and pricing expertise for designer, luxury clothing and handbags to make sure our product is of top quality
• Understand the competitive retail environment and proactively researches market data and fashion trends to establish the value of new and existing brands and categories
• Regularly monitor, audit and update the internal pricing tables of a broad range of retailers
• Ability to identify, prioritize, and complete tasks under tight deadlines

Aftermarket Ops

• Work with our Distribution Center to ensure inventory levels are sufficient, consistent, and replenished accordingly, including sourcing additional inventory as needed- Innovate on ways to extract additional value from current aftermarket inventory and improve Rescue Box processes
• Coordinate with Aftermarket partners to schedule pickups and answer questions- Maintain accurate vendor files and ensure Distributions Centers are sending documents in a timely fashion
• Update spreadsheets to ensure order accuracy and that SLAs are being met

Quality Assurance

• Virtually audit inventory to ensure accuracy of its photography, categories and attributes so they are aligned to meet or exceed training and customer expectations
• Provide quick and clear feedback to team members based on audit findings

What we’re looking for

• Passion for retail and fashion especially luxury brands
• Extensive knowledge of fashion trends, garment construction, apparel quality and brand standards (experience with second hand/consignment is a plus!)
• Strong knowledge of authentication and valuation across a vast scope of brands and categories
• Strong organization and scheduling skills
• Ability to exercise independent judgment and operate with minimal supervision
• Creativity and willingness to optimize processes
• Ability to keep business and vendor information confidential

What We Offer

• Schedule: Monday - Thursday (7:00pm - 5:30am)
• Currently running a 4-day work week experiment through year end 2021
• Competitive pay (we leverage market data)
• Employee stock purchase plan
• Generous paid parental leave for new mothers and fathers
• Medical, dental, vision, 401k, life and disability insurance offered
• We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth
• Voted “50 Most Innovative Companies of 2020”
• RaaS - Finalist in Fast Company’s World Changing Ideas Awards 2021

We believe diversity, inclusion and belonging is key for our team. At thredUP, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. Our legal team made us spell this out... Must be at least 18 years old and have basic English literacy skills. Employment with thredUP is contingent on each candidate passing a 7-year criminal background check. We are proud to say thredUP is an equal opportunity employer. Apply for this job