Talent Operations Specialist

Job Description

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center) , Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

About the Team

At Dialpad, we believe that the People Experience team is an invaluable resource to the overall health of the organization. Our team cares deeply about employee experience and we work hard to help our teams, employees & leaders thrive beyond all expectations.

If you are passionate about all things people, processes, systems and data, and you want to be challenged and work with a supportive, fast-paced and generally awesome team, then keep reading!

What you will achieve

Dialpad is looking for a Talent Operations Specialist to build and optimize a variety of processes and systems that are critical to our sustained growth. We are growing quickly and every day and week will look a little different depending on priorities and business needs.

Generally you will be responsible for managing, configuring and scaling our various talent systems & programs. You’ll optimize all of the meta-stages of our recruiting process to provide the most seamless and efficient user experience and deliver the highest degree of data integrity. You’ll get into the details and own our data input and output, by troubleshooting issues, validating results, and recommending system or process improvements. You'll also get to work on the people and process side of things, building processes that will increase recruiter effectiveness and enablement, enhance our partnership with the business or provide a more compelling candidate experience. This is a really impactful role that will put you in the unique position of preparing Dialpad for next generation growth.

To accomplish all of this you’ll collaborate seamlessly with a variety of cross functional stakeholders, developing fluid partnerships and shared processes with wide impact and adoption.

In your first 3 Months:

• You’ll learn how our talent systems are configured (i.e., Greenhouse, Crosschq, HackerRank, LinkedIn, Gem), manage the day-to-day maintenance and advise the team. You’ll start to identify areas for system optimization and user training,
• You will create and maintain organization of and access to all Talent team workflow documentation, process management, documentation, and training
• You will partner closely with FP&A & People Ops to:
• Validate reqs with the master hiring plan and continually confirm that all documentation is up to date
• Assist in the pre-hire on-boarding process
• Create better reporting functionality and user experience
• You’ll create and lead the charge to develop enablement programs for the Talent Team and various stakeholders to be the best in class Talent Ambassadors. With a strong program management acumen to identify success, gaps, and iterate through define expectations and accountability.

In your first 6 Months

• You will support & manage the design and delivery of talent operations projects and programs
• You will develop and deliver training initiatives to enable our recruiters, hiring managers and interviewers to roll out new processes & workflows.
• You will lead regular process design reviews to identify areas for operational efficiency and effectiveness, proposing, and ultimately implementing, targeted solutions

In your first year:

• You’ll manage and assess our vendor relationships and help research, identify and evaluate new talent systems and/or vendors
• You’ll continue making tailored process and organization improvements to our talent systems and workflow documentation
• You’ll provide ongoing training support to internal stakeholders
• You’ll flexibly help solve process and systems problems that were unexpected.
• You’ll be a key member to the overall productivity and health of the Talent function at Dialpad.

Who you are:

You are a strong Talent professional with experience in both full life cycle recruiting and Recruiting/Talent Acquisition Operations who thrives in a fast-paced environment . As a cornerstone to the Talent Team, you bring deep experience in enhancing and scaling a variety of talent systems to drive a robust talent engine. Your work ethic, eye for detail, and proven application of analytical skills and critical thinking positions you to effectively plan and lead projects to completion. You embed the value of diversity into your work processes and relationships. With your proficiency in Excel and Google Sheets, you are able to develop and iteratively update dashboards utilizing sophisticated formulas, pivot tables, and etc. You’ve demonstrated excellent business acumen to come up with business solutions through strong communication skills (oral & written). You get energized by finding ways to streamline and improve systems and processes , thus elevating and enabling the talent function.

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill & Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged.

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.