UX Strategist – In-Vehicle User Experience

Job Description

About GM

There’s never been a more exciting time to work for General Motors.
To achieve our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion, we need people to join us who are passionate about creating safer, better and more sustainable ways for people to get around. This bold vision won’t happen overnight, but just as we transformed how the world moved in the last century, we are committed to transforming how we move today and in the future.

Why Work for Us

Our culture is focused on building inclusive teams, where differences and unique perspectives are embraced so you can contribute to your fullest potential as you pursue your career. Our locations feature a variety of work environments, including open work spaces and virtual connection platforms to inspire productivity and flexible collaboration. And we are proud to support our employees volunteer interests, and make it a priority to join together in efforts that give back to our communities.

Job DescriptionAbout GM

We’re dedicated to achieving our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for people who are passionate about helping us create safer, better and more sustainable solutions for personal mobility. Our bold vision won’t happen overnight, but just as we transformed how the world moved in the last century, we are committed to transforming how we move today and in the future.

Why Work for Us

Our culture is focused on building inclusive teams, where differences and unique perspectives are embraced so you can contribute to your fullest potential as you pursue your career. Our locations feature a variety of work environments, including open work spaces and virtual connection platforms to inspire productivity and flexible collaboration. And we are proud to support our employees volunteer interests, and make it a priority to join together in efforts that give back to our communities

Job Description

Do you have a passion for problem-solving and storytelling? Are you obsessed with studying, understanding and responding to customer needs? Do you want to create engaging interfaces that solve real problems and delight users? Then imagine what you can do working with a like-minded, multi-disciplinary team.

General Motors’ UX Strategy humanizes mobility by ensuring our in-vehicle experience fulfills customer needs, aligns to business value and stays competitive.

We’re looking for a visionary UX Strategist to help us set direction for in-vehicle experiences that go beyond meeting basic expectations to create differentiated, emotional connections between the customer and the vehicle. The UX Strategist will play a supportive role on our user experience team through research, design strategy development, product definition and concepting.

We’re looking for a hands-on go getter who is willing to roll up their sleeves and work with the team. Together, you and our UX Strategy Lead, will work with a multidisciplinary team of UX researchers, product designers, engineers, and business leads to successfully move from early stage concepts to delivery.

Responsibilities

• Leverage talent in experience strategy, customer insights, market insights, product and/or service design, and technology, into an actionable experience strategy and execution that will delight and serve customers
• Collaborate closely with team members to craft a world-class customer experience across products and platforms, championing usability and human-centered design
• Participate in workshops and collaborative strategic activities with stakeholders and users
• Collaborate with teammates to design and conduct stakeholder and user research; capture problem definitions in a variety of forms and models, including personas, scenarios, and requirements
• Create deliverables and presentations to communicate your work
• Contribute to the continued evolution of the team’s workflows and processes to further improve quality and performance
• Balance customer needs, technical constraints, and business objectives to solve problems effectively

Key Characteristics

• Empathy: You are curious about how other people work, live, and think, you will enjoy meeting the customers of our products, and thinking about design by visualizing yourself as one who will use it.
• Creativity: You can generate numerous potential solutions to a problem, screen out bad ideas and identify good ones, and brainstorm without ego or attachment to any particular idea.
• Superb communication skills: You can communicate broad concepts as well as fine detail through written and graphical media.
• A quick study: You can understand systems and processes, both in software and in the real world. You will be able to digest and understand the many complex factors that govern vehicle design, from social and peer norms, to a multinational regulatory environment.
• Outstanding collaboration skills: You are an effortless collaborator. You welcome ideas from any source, and are prepared to build on them to make the work of your team successful.
• Comfort with ambiguity: You are comfortable working in a space where problems and solutions are not well defined. You can cope with change, shift gears easily, and can decide and act without having the total picture.

​Location

• Warren, MI
• Hybrid: This position does not require an employee to be on-site full-time to perform most effectively. The employee’s role enables them to work at a GM facility or off-site as frequently as needed or desired. This position requires an employee to be onsite every other week.

Additional Job Description Minimum Requirements

• 4+ years of experience creating strategies for digital interfaces, large scale websites, or complex software applications across a range of channels (web, mobile, in-vehicle, etc.)
• Ability to combine vision with strong creative and tactical planning
• Demonstrated experience in developing dynamic presentations in support of strategies
• Strong portfolio with work samples showcasing expertise in user experience strategy, craft, and depth of thought
• Open to feedback, knows how give and receive constructive feedback, and how and when to defend strategic decisions
• Experience in working across organizational boundaries to define, manage, and prioritize work
• Experience incorporating research into the strategic process, including contextual inquiry, usability testing, heuristic evaluation, etc.
• Strong written, visual, and verbal communication skills
• PLEASE ONLY APPLY IF YOU DO NOT NEED SPONSORSHIP TO WORK IN THE UNITED STATES NOW OR IN THE FUTURE. WE ARE UNABLE TO CONSIDER CANDIDATES WHO REQUIRE SPONSORSHIP.

Preferred Qualifications

• Bachelor’s degree in Experience Strategy, Interaction Design, HCI, Product Design, or related studies
• Master’s degree in Experience Strategy, Interaction Design, HCI, Product Design, or related studies
• Knowledge of design thinking methods and track record of successful application
• Ability to identify and apply technology to achieve design goals
• GM Employees Only: Due to current circumstances our posting guidelines for employees have temporarily changed, please review these changes before applying. Link to Internal Posting Guidelines

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status.

Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.