Associate Community Manager - Curator Support Team

Job Description

Stack Overflow is the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. More than 50 million professional and aspiring programmers visit Stack Overflow each month to help solve coding problems, develop new skills, and find job opportunities.

Additionally, Stack Exchange is a community of 170+ sites that cover topics from Parenting, to Dev Ops, to crypto, to role playing games. Our network of communities hosts millions of users every month from all over the world that are working to establish the largest knowledge base of questions and answers that the world has ever seen.

We have a network of over 500 community-elected moderators who volunteer their time handling issues raised by site users. Moderators monitor our sites for posts and comments that have been flagged for moderator attention, resolve disputes between users, and escalate serious issues to the Community Management team.

As a Community Manager for the Curator Support Team, you will be responsible for supporting the Moderators and High Reputation Users across our network. You will be responsible for understanding the complexities, roles, social contracts, and rules that drive our distinct communities so that you can advocate and serve them. You will join our stance on placing importance on both content and people by helping address situations where this is not the case. You will be an agent of good on our network and will work to promote positive moderation and strong curation activities across our communities by guiding and modeling appropriate community building strategies. You will also work closely with other internal teams to ensure that the company’s goals are clearly articulated and promoted externally. Likewise, you will also work closely with moderator and curator teams to clearly articulate the needs these groups may have to the company. Using your community building expertise, you’ll promote ideas and projects that will help our communities grow and thrive. You will follow data and social clues within the general community to recognize when unintended consequences may be at play and work towards remediating those.

What you’ll do:

Day to day, you will be monitoring and managing the current, shifting needs and experience of our moderators and curators. You’ll help in prioritizing (and reprioritizing) initiatives, solutions, and tasks that are aimed at supporting our moderators and curators. You will also be present in the same places where these groups are found whether in a chatroom, an internal team, or a Meta site. We empower our users to self-govern in a lot of ways and our elected moderators can field most of the exception handling when users can’t. But when things need further escalation or moderators need additional guidance, you’ll use your community management skills to help guide and assist them in finding solutions and resolution. You will be known to the moderator teams as well as the general community because your positivity, productivity, and presence will be felt and seen across the sites.

What you’ll need to have:

• 3-5 years in a similar community facing role within an organization with millions of users OR 3-5 years Stack Overflow or Exchange network experience as a moderator or high rep user (>2,500)
• Experience writing communications that resonate with different audiences, sometimes with conflicting priorities.
• Experience and enjoyment working with diverse moderator teams and processes.
• Experience with positive collaborations with internal stakeholders including developers and product teams.
• An understanding of Stack Overflow and the Stack Exchange network sites.
• Experience in successful conflict-management with online communities.
• Ability to think about problem solving individually and from triage while being able to identify longer term solutions.
• A drive for facilitating communication between many groups, both internally and externally to Stack Overflow and Stack Exchange.
• A desire/drive to work with technologists around topics that interest them.
• Living and working within GMT-7:00 (US) to GMT+2:00 (Europe) time zones

What you’ll get in return:

• Competitive Base Salary
• 20 days paid vacation
• Generous parental leave (16 weeks at 100% pay), family care leave, and unlimited sick days
• Stock options
• Completely free health insurance (no copay, no premiums)
• Gym membership reimbursement
• Employees will never be poked with a sharp stick

If you want to work remotely.... We’ll reimburse you up to $2,000 to set up a great home office.

If you want to work in our office... You’ll be in our headquarters in New York City, and enjoy additional benefits like free lunch every day prepared by our own in-house chefs, transportation reimbursement, and all the espresso you can drink.

Work Environment:

We’re a remote-friendly team. Whether you work remotely or work out of our New York office (re-opening September 6, 2021, and won't require employees to return to the office for the rest of the year), you’ll be part of a remote work culture that emphasizes online communication (Slack, GitHub, Hangouts, Zoom, Stack Overflow for Teams).

Employment is conditioned upon successfully completing a background check and having the appropriate legal right to work.

Diverse teams build better products.

Legally, we need you to know this:

Stack Exchange, Inc. does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.

But we want to add this:

We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better products. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.