WMS - Systems implementation consultant

Job Description

Help shape the next generation of ecommerce for the next generation of consumer.

About the team

Our Technology Team is on a mission to build the next-generation e-commerce platform for the next generation customer. We build extraordinary, innovative experiences and products that give our users access to the world’s most coveted products and unlock opportunity by turning reselling into a business for anyone. Our team uses cutting edge technologies that handle substantial scale globally. We’re an internet-native, cloud-native company from day 1 - you won’t find legacy technology here. If you’re a curious leader who loves solving problems, wearing multiple hats, and learning new things, join us!

About the role

The Systems Administrator will be responsible for maintaining the Warehouse Management System (WMS) and supporting all aspects of operations using existing WMS knowledge to help drive an efficient operation as well as overcoming any system hurdles. The administrator will play a large role in the design phase of WMS, participate in training sessions as well as play an active role during implementation by specifically transferring the necessary system knowledge to the rest of the operations team and end-users.

As a WMS Administrator , you will be an integral member of an exciting, hyper growth company as we continue to expand our service globally. If you enjoy working in a start-up culture, where ambiguity inspires your creativity, StockX may be the place for you.

What you’ll do

• Monitor the daily business operations, specifically as it relates to the WMS to ensure the correct procedures are being followed
• Monitor all touch points between the different systems and troubleshoot all issues
• Responsible for on-going maintenance, troubleshooting and configuration of the WMS post-implementation
• Provide first-level internal support:
• Resolving day to day user issues
• Documenting and logging all support issues
• Acting as a single point of contact to the support desk
• Assist the support team in testing & deploying patches
• Work cross-functionally to effectively communicate and solve WMS issues
• Maintain the production environment and configure the system to meet changing business requirements including the introduction of new sections within the warehouse
• Capability to generate and modify reports on an ODBC compliant tool (Crystal, Excel, etc.)
• Continuously administer end user training to enhance existing employee skills as well as new employees
• Maintain and update the user manuals
• Test new functionality as they are being introduced in the testing/training. environment and support the end users when they are ported to production

About you

• Minimum of 5 years professional experience with a minimum of 3 years working directly with a WMS
• Bachelor's Degree in Supply Chain, Industrial Engineering, Business, or related field a plus
• Experience implementing, using, or maintaining a WMS with RF functionality is a plus
• Strong analytical skills with the ability to quickly react to issues arising from within the operations
• Basic familiarity with SQL required

About Us In a world where consumers increasingly value self-expression and individuality, the market for hard-to-find fashion, collectibles, and electronics has never been hotter. Our global platform offers unique access to current culture while our data-driven, bid-ask model provides buyers with the real-time visibility to know they’re getting a fair price. With key leadership and an inspiring vision in place, we believe we’re poised for significant growth: into new product verticals, new audiences, and new geographies. To get there we’re looking for flexible, all-in teammates who are excited by ownership and the opportunity to take on emerging challenges. If you’re a doer who’s ready to solve tough problems with plenty of laughs along the way, we’d love to hear from you. We welcome, embrace, and respect all dimensions of diversity. We’re committed to creating an inclusive environment where all team members are valued, supported, and respected—and no, you don’t need to know a thing about sneakers or fashion. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time.