Customer Support Specialist – AR

Job Description

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Customer Support Specialist – AR

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Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better. Whether you’re interested in engineering or development, marketing or sales, or something else – if this sounds like you, then we’d love to hear from you!

We are headquartered in Denver, Colorado, with offices in the US, Canada, and India.

Wage Notice $19.96 per hour + VIP Bonus Job Description

The Customer Support Representative is responsible for providing triage services on all inbound Customer billing and collection queries, as well as generating and assigning Customer follow-up tasks and escalations.

Skills & Requirements

Core Requirements and Responsibilities:

Essential job functions included but are not limited to the following:

· Provides a best effort to answer or resolve a Customer query or issue on the first contact

· Provides clear and concise documentation on Customer reported issues, and subsequent resolution

· Responsible for escalation of unresolved issues to AR Billing Services as required via Salesforce Case

· Responsible for providing payment options to Customers when needed

· Provides invoices/invoicing information to both external and internal Customers

· Working, owning, and resolving AR cases in Salesforce

· Getting customers to sign up for our MyVertafore payment portal

· Completes other duties as assigned by manager

Knowledge, Skills and Abilities:

· Ability to work effectively with, and obtain cooperation from other employees as well as outside parties

· Ability to work in a fast-paced environment where changes to procedures are common

· Must enjoy problem solving

· Must be goal driven

· Consistently exercises good judgment

Qualifications :

· Exceptional interpersonal and customer support experience required.

· Excellent verbal and written communication skills.

· Strong analytical and critical thinking skills

· Proficient with Microsoft Office Products.

· Experience supporting customers through a variety of contact channels including chat, email and phone.

· 2 years of data entry experience in an order management, sales environment, or related work experience.

Additional Requirements and Details:

· Travel required up to 10% of the time.

· Located and working from an office location.

· Occasional lifting and/or moving up to 10 pounds.

· Frequent repetitive hand and arm movements required to operate a computer.

· Specific vision abilities required by this job include close vision (working on a computer, etc.).

· Frequent sitting and/or standing.

Qualifications

Why Vertafore is the place for you: *US Only

• The opportunity to work in a space where modern technology meets a stable and vital industry
• Medical, vision & dental plans
  • PPO & high-deductible options
• Health Savings Account & Flexible Spending Accounts Options:
  • Health Care FSA
  • Dental & Vision FSA
  • Dependent Care FSA
  • Commuter FSA
• Life, AD&D (Basic & Supplemental), and Disability
• 401(k) Retirement Savings Plain & Employer Match
• Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
• Parental Leave & Adoption Assistance
• Employee Assistance Program (EAP)
• Education & Legal Assistance
• Additional programs - Employee Referral, Internal Recognition, and Wellness
• Commuter Benefits (Denver)

The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.

The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.

Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire.

Vertafore is a drug free workplace and conducts preemployment drug and background screenings.

The selected candidate must be legally authorized to work in the United States.

We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us.

We want to make sure our recruiting process is accessible for everyone. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [email protected]

Just a note, this contact information is for accommodation requests only.