Payments Risk Agent

Job Description

About Skillz:

Skillz is the leading mobile games platform connecting players in fair, fun, and meaningful competition.

The gaming industry is larger than movies, music, and books, with more than 2.7 billion gamers playing monthly and 10 million developers worldwide. Mobile is the fastest-growing segment of the gaming market, expected to increase from $86 billion last year to $161 billion in 2025.

As the first publicly-traded (NYSE: SKLZ) mobile esports platform, Skillz has pioneered the future of the gaming industry. The Skillz platform helps developers build multi-million dollar franchises by enabling social competition in their games. Leveraging its patented technology, Skillz hosts billions of casual esports tournaments for millions of mobile players worldwide, and distributes millions in prizes each month.

Through its philanthropic initiatives, Skillz has harnessed the power of its platform to transform the way nonprofits engage with donors, enabling anyone with a mobile device to support causes such as the American R ed Cros s , Susan G. Komen , American Cancer Society , and NAACP by playing in Skillz tournaments.

Skillz has also earned recognition as one of San Francisco Business Times’ Best Places to Work , Fast Company’s Most Innovative Companies , Parity.org’s Best Companies for Women to Advance , a two-time winner of CNBC’s Disruptor 50 , one of Forbes’ Next Billion-Dollar Startups , and the #1 fastest-growing company in America on the Inc. 5000.

Who we’re looking for:

Do you enjoy investigating and catching suspicious behavior? Are you a great communicator who can convey sensitive topics in a clear manner? Do you like testing apps and playing games as part of your job? In this role, you’ll be Skillz’s first line of defense against bad actors trying to take advantage of our developers and other players on our system.

What You’ll Do:

• Review suspicious transactions and account activity for any potential threats
• Investigate claims of fraudulent or otherwise unauthorized account activity from our players
• Refute player disputes by compiling compelling evidence
• Completing ad hoc projects to support the Trust and Safety team
• Assist our Player Support team with sensitive player inquiries

Your Skillz:

• 1+ years of support experience
• Experience working with a helpdesk ticketing system
• High attention to detail
• Mature and self-motivated with a positive, professional attitude
• Effective Collaborator - Works well with teammates and contributes ideas for team growth
• Willingness to work weekends
• Experience in payments/finance or risk prevention a plus

Please note that this position will start as a 12 month contract.

Due to COVID, this opening is currently remote and eligible to anyone in the Portland area. Attendance in office will be required when safe to do so. This will be reviewed in Q2 for a return to office strategy.

Skillz embraces diversity and is proud to be an equal opportunity employer. As part of our commitment to diversifying our workforce, we do not discriminate on the basis of age, race, sex, gender, gender identity, color, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status, and we operate in compliance with the San Francisco Fair Chance Ordinance