Contract | Associate | New Jersey

Job Description

Contract | Associate | New Jersey

Job Summary LOCATION: New Jersey DESIGNATION: Associate JOB DESCRIPTION: As per JD attached (1.) To maintain high login Efficiency (Availability) for customers (2.) To resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases (5.) To update worklogs and follow shiftor escalation process and process compliance (6.) Work on value adding activities such Knowledge base update and self development QUALIFICATION: B Tech, B-Tech SKILLS: DWP-FSS-Desk Side Services EXPERIENCE: 0-2.5 Years NO. OF POSITIONS: 1 View Job Details and Apply