Business Line FT | Sr. Engineer | New Jersey

HCL Technologies

Job Details

Location: 520 Fellowship Rd D408, Mt Laurel Township, NJ 08054, USA Posted: Jun 30, 2021

Job Description

Business Line FT | Sr. Engineer | New Jersey

Job Summary LOCATION: New Jersey DESIGNATION: Sr. Engineer JOB DESCRIPTION: as in the JD attached (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases QUALIFICATION: B Tech SKILLS: DWP-USS-Remote Desktop Support EXPERIENCE: 2.5-5 Years NO. OF POSITIONS: 1 View Job Details and Apply

About HCL Technologies

HCL Technologies is a global IT services company, working with clients in the areas that impact and redefine the core of their businesses.

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