Cloud Operations Engineer

Job Description

Cloud Operations Engineer

Engineering & Tech Operations I Cairo - Egypt

Closing date: 31st October 2021

Our agreement with employees
DocuSign is committed to building trust and making the world more-agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
Our Engineering & Tech Operations team builds and operates complex solutions for global business challenges that cross cultures, legal jurisdictions, and impacts millions of people and businesses every day. We hire people with a broad set of skills and people who want to work on creating never-been-done-before solutions at scale while ensuring world-class reliability and security. Our Agreement Cloud is a revolutionary solution that changes the way people live, work, and come to agreement.

This Position
DocuSign is seeking a Linux Operations Engineer who is a hands-on technical resource who will collaborate with our development and operations teams to improve the creation of infrastructure solutions that scale with our rapid growth. You will be working on DocuSign’s Insight product.

This position is an Individual Contributor reporting to the Cloud Operations Manager and is designated Flex.

Responsibilities

Technical Scope

• Responsible for DocuSign’s Insight Infrastructure customer instances deployment, upgrades and migrations. This will be a core responsibility.
• Day to day execution of operational security tasks across multiple areas including threat and vulnerability management, Insight’s & IT incident response, security monitoring
• Maintains operation, monitoring and integrity of production systems to meet Insight’s SLAs and KPIs.
• Interlock with DevOps, PS and Technical Support teams to support Provisioning and deployment efforts from a technical perspective.
• Monitor troubleshoots and report systems instability issues to the proper teams.
• Document complex procedures and complex troubleshooting procedures related to systems/networks software and hardware
• Evaluates and recommends new technologies, optimize operational efficiency, and troubleshoot problems arising in the infrastructure platform environments
• Participates in deployment of overall disaster recovery (DR) and business continuity strategy
• Provides analytical and technical security recommendations to other Insight & IT team members
• Perform root-cause analysis for service interruption recovery and provide future avoidance recommendations

Technical Operations

• Document complex procedures and complex troubleshooting procedures related to systems/networks software and hardware
• Evaluates and recommends new technologies, optimize operational efficiency, and troubleshoot problems arising in the infrastructure platform environments
• Treating Infrastructure as Code by scripting tasks (Bash, Python, Powershell), using repositories (Github, Gitlab, Bitbucket), following an SDLC (Gitflow, Pull Requests), and never doing things manually in production
• Participates in deployment of overall disaster recovery (DR) and business continuity strategy
• Work collaboratively with the wider Insight & IT team and other groups to ensure that all infrastructure and information security controls meet internal and external compliance requirements
• Perform root-cause analysis for service interruption recovery and provide future avoidance recommendations

Basic Qualifications

• Degree in Computer Science or similar technical field
• Fluency in English both verbal and written
• Minimum of 3 years of experience as a Linux System Engineer and/or Administration
• Minimum of 3 years’ experience with a major cloud provider experience (GCP, Azure, and/or AWS)
• Minimum of 3 years’ experience in managing cloud-based infrastructure
• Minimum of 2 years of experience with automation: Continuous Integration, Continuous Deployment, Configuration Management, Salt, Ansible, and/or Jenkins, etc.
• Minimum of 2 years’ experience with Docker tooling and ecosystem

Preferred Qualifications

• Experience creating automation scripts – Bash and Terraform specifically
• Experience with Docker tooling and ecosystem
• Experience with Kubernetes architecture and real-world implementation experience
• Bash, Python, Terraform, Node or related experience highly desired
• Knowledge of enterprise Database and High Availability related technologies
• Knowledge of open source technologies across infrastructure desired

About us

DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, over a million customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. And we help save the world’s forests and embrace environmental sustainability.

It’s important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate with regards to any legally protected characteristics.

Accommodations

DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including if you have any difficulty using our online system. If you need such an accommodation, you may contact us at [email protected].

#LI-RF2