Contract | Associate | New Jersey

Job Description

Contract | Associate | New Jersey

Job Summary LOCATION: New Jersey DESIGNATION: Associate JOB DESCRIPTION: Resource type: 1 FTE PM and 0.5 FTE BA
Project: Patient Services Hub Technology
Description:
Internal technology architecture to support Patient Services Hub, Patient Engagement and Patient Insights. .
Experience:
Domain expertise around PHI and tokenization, also patient journey take from chat - Patient Services, Digital Patient Journey, Market Access
Description:
Deliver an HCP portal to simplify ways of working with Genmab – e.g. eConsent, SSO. Initial program focused on the Medical Affairs website.
Experience:
Digital Health and Medical Affairs
(1.) To adhere to quality standards, regulatory requirements and company policies (2.) To provide support for on call escalations and doing incident and problem management (3.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (5.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. QUALIFICATION: B Tech SKILLS: PMO-Program Management-Program Management EXPERIENCE: 4.5-8 Years NO. OF POSITIONS: 1 View Job Details and Apply