Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Commercial Banking provides financial solutions to businesses with annual sales generally in excess of $5 million. Our business lines are Wells Fargo Commercial Capital, Middle Market Banking, and Treasury Management & Payment Solutions.

The Head of FCO Client Onboarding – Business & Operations Support will be responsible for supporting process enhancement implementation, executing tactical solutions and ensuring positive client outcomes across both Commercial Banking and CIB. This role will develop and drive consistent, collaborative, and sustainable support across all internal FCO partners and external business/product partners. Additionally, this role will lead a team responsible for resolving customer escalations and coordinating special handling of complex transactions, rush closings, and unique customer scenarios.The role will partner with key stakeholders within Wells Fargo, including but not limited to, the larger CB and CIB COO offices, Technology, Data, Commercial Bank and CIB businesses to identify and support process and control enhancements for the respective businesses and functions to continually strengthen our control environment and streamline our processes. Providing the leadership needed to develop a diverse team that is inclusive and has the ability to drive change in a complex regulatory and operational environment is critically important.

Specific Responsibilities:

• Proactively identify opportunities and support client-centric enhancements while ensuring BSA / AML operations and program meets and/or exceeds all internal and external regulatory requirements.
• Partner with business leaders, product leaders, and Client Services organizations to ensure successful planning, impasse resolution, and support of client onboarding operations.
• Collaborate with business stakeholders to identify and resolve client issues.
• Matrix management responsibility with key stakeholders to ensure effective customer experience delivery, pipeline management, SLA performance, operational efficiency, and risk management.
• Facilitate and coordinate engagement between key stakeholders and independent testing groups regarding KYC client onboarding processes and controls
• Establish a work environment that will support an aggressive change agenda while ensuring our team is diverse and the culture continuously evolves to help drive the values of Wells Fargo.

As a visible and key leader of the FCO Client Onboarding team, this person will drive cohesive planning and execution of program activities collaborating with all peers within Commercial Banking and CIB. As a Senior Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

• Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
• Accomplish management responsibilities, which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically, you will:

• Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them.
• Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks.

• 3+ years of management experience
• 10+ years of risk management experience in one or a combination of the following: risk management, client service, operations support, or business process management demonstrated through work or military; or 10+ years of financial services industry experience, of which 7+ years must include direct experience in risk management

• Experience with financial crimes risk, legal, criminal justice, U.S. Department of Homeland Security.
• Proven ability to effectively lead geographically dispersed teams (domestic and international) in a dynamic and fast paced environment.
• Understanding of best-practice risk management techniques across financial services industry.
• Strong analytical ability used to identify risks and confidently raise issues, escalate early and engage in constructive credible challenge and will do so independently when necessary.
• Demonstrated excellence at identifying stakeholders, understanding needs, and driving decision- making/resolution through a consensus building approach.
• Ability to perform effectively in an ever-evolving environment, and successfully address multiple competing high-priority matters.
• Experience working with and providing reporting and updates to senior-level management.
• Excellent written and verbal communication skills and ability to present complex ideas in a straightforward manner and also inspire large teams and effectively influence internal and external constituencies.

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.