Retail Managed Accounts Team Lead - Operations

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wealth & Investment Management, or WIM, is one of the United States’ leading providers of financial and investment services. WIM provides a full range of personalized wealth management, investment, and retirement products and services to meet clients’ unique needs and help them achieve financial goals. Our mission is to help clients pursue their financial goals with confidence. We accomplish this by:

• Building enduring client relationships through sound, thoughtful, and objective advice
• Developing individualized plans for clients to help meet their financial objectives
• Helping clients build, manage, preserve, and transition their financial resources and wealth

WIM serves clients through the following businesses:

• Wells Fargo Private Bank serves high-net-worth individuals and families.
• Abbot Downing serves ultra-high-net-worth individuals and families.
• Wells Fargo Advisors provides investment advice and guidance to clients through more than 13,200 full-service financial advisors and referrals from more than 5,450 licensed bankers.
• Wells Fargo Asset Management brings together a strategic balance of investment capabilities to serve the investment needs of institutions, financial advisors, and individuals worldwide.

Through Wells Fargo Private Bank and Abbot Downing, WIM is also a leading provider of trust, investment, and fiduciary services, including personal trust services and a number of specialized wealth services designed to meet the diverse needs of high-net-worth clients.

Wells Fargo Asset Management, a division of Wells Fargo Wealth and Investment Management, strives to help clients achieve their financial goals through top-tier investment options managed by specialized investment teams that are supported by independent risk management and backed by superior, collaborative service. With more than $600 billion in assets under management as of January 1, 2021, Wells Fargo Asset Management has 29 autonomous investment teams with specialized expertise and proven processes, more than 500 investment professionals, and a global reach with offices and clients around the world.

This position is within Wells Fargo Asset Management (WFAM), as a registered investment advisory firm, we focus on managing equity, fixed income and blended portfolios for a variety of institutional clients both in the US and abroad.

The Investment Operations team within Wells Fargo Asset Management has responsibility for the day to day business management of the firm’s business functions and processes.

Retail Managed Accounts is a significant component of WFAM’s long -term growth strategy. As part of the Retail Managed Accounts Operations Team, the successful candidate in this role is expected to support the RMA business, implement strategic solutions for the RMA operations team, and contribute to the alignment of the RMA operations model with the firm’s growth strategy and goals. Responsibilities may include:

• Establishing effective relationships with RMA team members, broader operations teams, and distribution, sale and investment management partners
• Functioning as a primary liaison for specific vendor relationships and oversight
• Collaborating with multiple levels of management to identify, research and resolve problems and develop solutions and help drive continuous improvement
• Building strong partnerships across the business to develop scalable work process models for rapid expansion of the business
• Effectively managing change associated with transition of business to a new company
• Providing leadership and support on a variety of operational functions

• 8+ years of investment operations experience

• Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions
• Extensive knowledge and understanding of cash (domestic and international and physical securities (DTC) settlements)
• Solid knowledge and understanding of US commodity, equity, and interest rate markets
• Intermediate Microsoft Office (Word, Excel, and Outlook) skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Strong attention to detail and accuracy skills
• Ability to review and understand ISDA Master and Credit Support Annex agreements
• Ability to learn and assimilate information from multiple people and sources
• Effective organizational, multi tasking, and prioritizing skills
• Ability to work in a fast-paced deadline driven environment
• Ability to coordinate completion of multiple tasks and meet aggressive time frames
• Ability to create and improve process through strategic thinking
• Experience developing partnerships and collaborating with other business and functional areas
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Ability to manage initiatives involving process improvements
• Ability to assess current processes/procedures and make recommendations for efficiency

• 10+ years of Retail Managed Account operations experience
• Deep knowledge and understanding of the Retail managed Account business, including SMA's and Models
• Knowledge and understanding of the asset management industry, especially investment operations and back office support
• Excellent verbal and written communication skills and the ability to develop reports and metrics
• Experience working with InvestCloud (or other managed account platforms), CRD, and Investortools (Perform)

• Ability to travel up to 15% of the time

MA-Boston: 125 High Street - Boston, MA

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.