Technical Account Manager, Google Cloud

Job Description

Qualifications

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• Experience working with two or more of the following: data center infrastructure, operating systems, networking, security, system administration, and/or service management.
• Experience working with cross-functional and global stakeholders.

Preferred qualifications:

• Experience working with channel partners, systems integrators, and third-party developers to deliver solutions.
• Experience in application/workload migration to cloud architecture.
• Experience in account management, customer service, and/or management consulting and the public sector.
• Experience in cloud operations in Technical Support or Operations (e.g., capacity planning, product release management, etc.).
• Ability to effectively present technical materials to various stakeholder groups, and engage with executives of enterprises on both technical and non-technical matters.
• Excellent written, communication, project management, and stakeholder management skills, with a focus on translating business needs into technology solutions.

About the job

As a Technical Account Manager, you will manage all aspects of Google Cloud adoption, helping customers accelerate their journey to our platform and optimize their business and technical operations. You will cultivate relationships with business executives and IT stakeholders to develop a knowledge of their business needs and goals. Building on this knowledge, you will also manage the shared strategic roadmaps to grow customer partnerships, provide technical guidance and program leadership, and facilitate customers’ digital transformation.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
• Advocate for customer needs in order to overcome adoption blockers and grow feature development. Lead across multiple work streams and teams to maintain customer momentum.
• Manage customer partnerships. Establish executive relationships, conduct customer Quarterly Business Reviews (QBRs), advocate for customers, and coordinate across multiple work streams and teams to maintain customer momentum.
• Facilitate customer feedback to product management and engineering teams, and prioritize product requirements.
• Manage relationships with customers to foster business growth, and collaborate with customer technical and implementation leads and partners to manage and grow successful adoption of Google Cloud.

Location

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form .

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees or any other organization location. Google is not responsible for any fees related to unsolicited resumes.