Client Support Analyst

Job Description

Company Description

Broadridge Financial Solutions, Inc. (BR) , a $4 billion global Fintech leader and a part of the S&P 500® Index, is a leading provider of investor communications and technology-driven solutions to banks, broker-dealers, asset and wealth managers and corporate issuers. Broadridge provides an important infrastructure that powers the financial services industry and employs over 11,000 associates in 18 countries. For more information about Broadridge, please visit Broadridge.com/ .

Job Description

Broadridge is growing! We are actively recruiting for an energetic, creative and customer focused person that is looking to start or further develop their career in a FinTech environment by joining our team in London.

As a Support Analyst, you will provide comprehensive front to back office support for all asset types by researching financial and application issues for asset managers, hedge funds, CLO managers, direct lenders, and private equity firms. Maintaining and cultivating relationships via training and collaboration on future initiatives will be a huge part of this role.

In this role, you'll be the primary client liaison in communicating and/or resolving client inquiries including working with Account Managers, Developers, QA Analysts, etc. Succeeding in this role, requires balancing knowledge of the financial industry, technology and our applications to ensure our clients systems are operationally ready on a daily basis and any issues are addressed in a timely and effective manner.

As a service delivery team member, you will have a significant impact on the client's organization and their ability to do business in an efficient and timely manner. You will accomplish this impact through proper issue tracking, providing excellent internal and client communication, timely resolution or escalation of client issues.

Are you a dedicated individual with a strong client service mentality? Do you thrive in a dynamic and creative environment? Are you looking for a role in which you can really make a difference? Please see below for how you can contribute to the success of our organization.

Primary Responsibilities:

• Act as the primary client liaison in communicating and/or resolving client inquiries including working with Account Managers, Developers, QA Analysts, etc.
• Provide timely and comprehensive support across a wide range of asset types and functionality.
• Collaborate and problem-solve with internal teams to initiate change and provide superior client service.
• Set and communicate clear and realistic client expectations.
• Drive constant product improvement via new ideas gained by working with and supporting clients (system enhancements, new features, etc).
• Become proficient with our portfolio management and trading products.
• May perform other duties/responsibilities as needed or assigned.

Qualifications

Essential Qualifications:

• Ability to work in a dynamic environment where clients are using our products, in real time to enable business decisions
• Understanding of financial markets and private debt
• Strong written and verbal communication skills and ability to multi-task
• Computing or Finance degree
• SQL Server and Transact SQL skills
• Client facing technical support experience

The following knowledge and skills will be a plus:

• Financial industry (investments) knowledge will be the very strong plus
• Front office (traders) support experience
• Experience with product functional testing
• Any risk background within financial services
• Other key attributes include to be self-motivated, an ability to take responsibility and be prepared to learn fast.

Additional Information

Broadridge is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

"Our Associates Matter.

Everyone Benefits from Diversity & Inclusion.

Diverse & Inclusive Teams Drive Growth."

Job Location