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Senior User Experience Researcher


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Job Details

Location: Columbus, Franklin County, Ohio, USA Posted: Jun 15, 2021

Job Description

Healthcare is changing in big ways, and CoverMyMeds is in the middle of it all! As a UX Researcher at CoverMyMeds, you will utilize mixed methods research to advocate for human-centered product decisions to help patients receive the medications they need to live healthy lives.

We are open to Remote Candidates for this opportunity.

What You'll Do:

As a member of the AMP team (Access for More Patients), you will be tasked with understanding user behavior and interaction with current and potential solutions to generate new insights to help evolve our product offerings. You will join a small team doing big things in healthcare, with endless opportunities to continue learning and mentoring others. Like most growing companies, the job content of all positions varies daily as everyone pitches in to get the job done, but your primary responsibilities will include...

  • Partner with Design, Product, Engineering, Analytics, and Customer Success to identify knowledge gaps in our understanding of the AMP experience
  • Guide discovery efforts using generative research methods to explore and identify potential product opportunities
  • Lead evaluative research initiatives using a diverse set of approaches including contextual inquiry, remote and in-person moderated interviews, unmoderated testing, A/B testing, card sorting, and surveys
  • Collaborate with other teams on the creation and maintenance of data-driven personas
  • Facilitate ideation workshops with key stakeholders to identify innovation opportunities
  • Collect and synthesize qualitative and quantitative research to inform product strategy and design decision-making
  • Present key findings and actionable insights to align a wide variety of stakeholders, and build empathy with our users
  • Serve as a thought leader within the company; champion and enable research within a growing organization
  • *Travel (up to 15%) may be required for this role (outside of the COVID Pandemic)

About You:

  • You are curious about human behavior and strive to understand why people behave the way they do
  • 5+ years of experience in UX research, focused on digital products
  • You are passionate about shaping the future of healthcare knowing we face nebulous and undefined problems today
  • You are committed to empowering cross-functional teams to understand and utilize research best practices
  • Comfortable selecting the best research methods and techniques to uncover unique insights in a fast-paced environment
  • Thorough understanding of generative and evaluative research methods and when to use each
  • Comfortable with and enjoy leading both formal and fast paced, “guerrilla” research
  • Demonstrated experience conducting research in a business environment, including working with cross-functional teams to understand their research needs
  • You have excellent written and verbal communication skills and use them to effectively execute research activities and bring stakeholders into the process
  • You have a balanced understanding of strategy, research, interaction and visual design
  • You are comfortable with adapting and improving as AMP matures

Our company culture is a collection of the unique individuals who represent our mission and values. We are looking for people who are motivated to take on challenges and have a passion for helping others. If you don’t feel you check every box, but have relevant skills that can impact this role, please apply! We can grow together.

About Us

CoverMyMeds, part of McKesson’s Prescription Technology Solutions, is a fast-growing healthcare technology company. Our mission: Help patients get the medications they need to live healthy lives. Our solutions seamlessly connect the health care network to improve medication access, increasing speed to therapy and reducing prescription abandonment for patients like you and me.

We hire ambitious people and make it a priority to invest in them by providing opportunities to grow their careers and connections within the community. On-site culinary team, flexible hours and paid benefits? Yeah, we have those too. But don’t take our word for it. We’ve been recognized as a “Best Place to Work” by Glassdoor, a “Best Company to Work For” by FORTUNE, and our employees have great things to say, too.

CoverMyMeds is an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability or veteran status.

About CoverMyMeds

CoverMyMeds is a healthcare tech platform helping doctors and pharmacists complete PA and insurance coverage determination forms for drugs.

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