IT Engineer

Job Description

Our mission at OpenAI is to discover and enact the path to safe, beneficial AGI. To do this, we believe that many technical breakthroughs are needed in generative modeling, reinforcement learning, large-scale optimization, system safety, and active learning, among many other topics. As an IT engineer, you will work in a secure, employee-focused, and highly technical environment. The IT team supports Mac endpoints, their management tools, local network, and AV infrastructure. It is important you are comfortable with all things Mac hardware and software troubleshooting. We support a zero-trust security architecture and suite of SaaS applications. You should want to help scale our corporate helpdesk and take pride in friendly and diligent customer service. We work hard to make sure our diverse team of researchers, engineers, and operations/people specialists have the tools they need to work comfortably, securely, and with minimal interruptions. You'll work closely with our friendly and accomplished Security team to secure and update our endpoints and corporate infrastructure. You'll collaborate with the People team, including HR professionals and recruiters, to ensure a smooth and automated onboarding experience for new hires. The Facilities team will also be a close partner in multi-functional projects to further improve the comfort and usability of our workspace.

We're looking for someone with:

• Complete Mac and macOS troubleshooting and problem-solving skills.
• Experience with Windows or Linux, a solid grasp of Python, Bash, or Apple Script is a plus.
• Intermediate-to-expert understanding of identity and asset management solutions like AzureAD, Okta, Jamf, and Intune (we use several of these).
• Experience with collaboration software like Google Workplace, Office 365, Slack, and the Atlassian suite.
• Experience with solving problems within the TCP/IP stack, bonus if you have worked with Meraki, Palo Alto, or Cisco Networks.
• Hands-on experience implementing and managing AV and telecom systems such as Google Meet, Microsoft Teams, Crestron, and related technologies.

About OpenAI We’re building safe Artificial General Intelligence (AGI), and ensuring it leads to a good outcome for humans. We believe that unreasonably great results are best delivered by a highly creative group working in concert. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations via [email protected]. Benefits - Health, dental, and vision insurance for you and your family - Unlimited time off (we encourage 4+ weeks per year) - Parental leave - Flexible work hours - Lunch and dinner each day - 401(k) plan with matching Apply for this job