Engineering Manager- Site Reliability

Job Description

The engineering team at Root strives to be one of the most transformative engineering teams ever. We’re changing the way an industry works by leveraging technology and data to build the best products possible. Even with our significant growth, we operate in small teams that are given ownership over projects and results. We’ve found that the people closest to the problems are the best at solving them. We're actively hiring Engineers for our Columbus, OH, or Chicago, IL offices, as well as those who prefer to work remotely! Remote employees must be located in the United States and are expected to work either Eastern or Central time-zone hours. We’re scaling rapidly, and we recently launched a $6B IPO: https://www.nasdaq.com/articles/root-insurance-ipo-poised-to-disrupt-the-insurance-market-2020-10-30 Our team excels at delivering software to solve the problems in front of us at Root: presently, a suite of world-class mobile, web, and server-based products obsessed with the customer experience. We’ve shaped our team and process around this; we know that constant iteration and experimentation produce the best results. For more information on engineering at Root, see root.engineering Engineering Managers at Root are responsible for both technical and managerial leadership of their teams. Managers are often our strongest individual contributors, and we expect them to meet or exceed all of the technical and non-technical expectations of a Senior Site Reliability Engineer. The Team The Reliability Team enables engineers to deploy code and provision, operate, monitor, and own infrastructure. Additionally, we set standards and best practices and serve as internal subject matter experts for select cloud-based services. We accomplish our mission primarily through software tooling. We deploy our applications using the Amazon Elastic Container Service. We manage our infrastructure configuration with Terraform with in-house tooling. We’re looking for a SRE Manager to help scale these platforms and lead a small team dedicated to infrastructure, having a large opportunity to influence how we scale and automate these systems. We divide the areas of responsibility into three major areas: Technical: The skills and knowledge that make up an engineer’s basic problem-solving toolbox. Planning and Execution: The ability to plan and execute assigned work beyond basic technical solutions. Working with Others: The ability to work effectively with other engineers and people in other functions. What we look for in an Engineering Manager:

Technical Skills

• Experience with a dynamic programming language (Ruby, Python, etc.)
• Deep understanding of infrastructure-as-code, managing infrastructure via APIs, and deploying large scale systems reliably
• Experience with a major cloud platform (AWS, GCP, Azure)
• Understanding of network configuration, common protocols, and subnetting
• Understanding monitoring large systems, using SLOs/SLIs as a guide
• Solid knowledge of databases, SQL, and version control tools

Planning and Execution

• Thinks critically about work to guarantee business functionality. Understands and takes into account business goals into their technical decisions.
• Plans and supervises work for others
• Completes complex tasks/projects in an efficient manner
• Foresees issues and requirements for large projects and features
• Can break down large initiatives into incrementally implementable deliverables

Working with Others

• Mentors and grows other engineers
• Sets and evaluates goals for direct reports
• Provides effective and accurate technical feedback in code reviews
• Able to work across teams to tackle complex issues
• Able to positively influence other engineers, both directly and indirectly
• Works with product owners, analysts, and other functions to move the company’s priorities forward

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