Job Description

Enterprise Support Engineer

We’re looking for a technically-minded and eloquent individual who can help bridge the gap between product and our enterprise customers.

Overview

As an Enterprise Support Engineer, you’ll provide world-class technical support for our enterprise team and accounts. As the subject matter expert on design and prototyping, you’ll work directly with customers to coordinate bug reports and fixes. You’ll have the opportunity to work directly with Sales, Product Management, Engineering, Customer Success, and Marketing to share your knowledge and experiences to ultimately improve our business and our customers’ success.
What you’ll do

• Learn, stay up-to-date, and graduate into the role of product expert
• Keep open lines of communication with the product team to stay in tune with product updates
• Support sales team members and provide support answering deeper technical questions/challenges from prospective clients
• Moderate, listen and engage regularly with our amazing community members, providing them with answers to their more technical questions and provide resources that might be helpful to them
• Act as a liaison between the customer success/sales and product teams
• Coordinate bug reports and feature requests from our enterprise customers to our product teams
• Own the prioritization of enterprise bugs to share with the engineering team

Your background

• Advanced level of JavaScript (experience with React is a plus)
• Excellent communication skills
• Highly organized, able to keep track of all open issues to be able to coordinate prioritization with engineering
• Ability to collaborate effectively with others to achieve outcomes
• Prior work experience at a startup/high-growth company
• A highly motivated team player who is also incredibly ambitious and hungry to succeed
• Strong affinity for design (experience within the design space is a plus)

What we offer

You’ll work with some of the best global talent and build a tool used by all the companies you know and love, including Amazon, Microsoft, and Spotify. Our philosophy is simple—hire diverse, passionate people and foster a culture that empowers great work. From flexible holidays and education stipend, we do everything to make sure you feel motivated, and supported.

• Remote Friendly
• Flexible Hours
• Flexible Holidays
• Laptop & Tools
• Education Stipend
• Parental Leave
• Pension Plan
• Commuter Card

Framer is an equal opportunity employer. As part of our dedication to diversity, we work to ensure a fair interview process and maintain an inclusive work environment.