Operations Analyst

Job Description

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Market Job Description

Department Overview

Enterprise Operational Support is responsible for independent execution of risk mitigating and centralized operational processing in support of certain key regulations with enterprise-wide impact. Activity involved is Customer Data Management, validation of the CIP and CDD elements for both Individuals and entities to comply with the US Regulations – BSA, Anti-money Laundering and USA PATRIOT Act section 326.

About the Role

The Operations Analyst is responsible for evaluating customer data elements and supporting documentation for adherence to CIP and CDD requirements. Research may include utilizing a variety of sources for information, including US Secretary of State Websites, HOGAN, DIPR, LexisNexis and various internal systems and tools.
The Operations Analyst will complete the review process by following the departmental procedures and highlighting any discrepancies, taking accountability for the actions or decisions made while reviewing the case.

Responsibilities

• Reviewing incoming records to ensure records meet the requirements for the USA Patriot Act Section 326 – Customer Identification Program
• Reviewing the required CIP and CDD elements on the Universal Workstation and if required verify the data against the documents and regulatory comments provided by customer / banker
• Conduct research in various applications like HOGAN, DIPR, SOS, LexisNexis and other government sites to search for missing information
• Identify missing information from Universal Workstation and if found in various applications / tools, use appropriate commands in HOGAN screen to update the missing information
• Achieve / exceed the set productivity targets and Quality targets. Complete tasks within process specific TAT
• May close customer accounts using Universal Workstation or Hogan.
• May approve issuance of Official Checks in the 1OFC system.
• May provide coaching and mentoring to other Analysts regarding processes, procedures and policy
• Monitor and keep Management advised of new and emerging trends and patterns seen in investigations of the team
• Communicate important developments to leadership that may jeopardize overall business objectives in a timely manner
• Complete 4 hours of self-directed subject matter related training
• Complete all Mandatory Trainings (Compliance) assigned on internal Develop You Tool before time and adhere to internal timelines
• May assist new team members while on training phase
• Research and resolve problems within department SLAs
• Perform duties and assignments within established timeframes, ensuring proper follow-up and completion
• Must be flexible to work odd shifts as per the requirement from business
• Ability to work overtime during peak volume times
• Identify and when necessary draft and submit Unusual Activity Referrals (UARs) for potential money laundering, fraud or any other potential financial crimes related matters

Market Skills and Certifications

Essential Qualifications

• Should be a graduate with 2+ years’ of experience in one or a combination of the following: Financial services, criminal justice, fraud, Bank Secrecy Act, anti-money laundering, or investigations of financial crimes or policy violations.
• Experience in the foregoing Operational Risk Management processes and / or Compliance or Audit Programs of a banking back office operations
• Ability to identify “high risk” customers as defined by enterprise policies for risk rating customers
• Ability to meet and often exceed established production standards
• Ability to analyze and summarize large amounts of data
• Understands and also tried to grasps the procedure of core processes/sub processes within the same LOB
• Has a basic understanding of multiple processes within LOB
• Examines and delivers as per the required quality, following the laid procedures, policies under guidance
• Accurately process high volumes of work, within established deadlines
• Displays understanding of process related metric
• Possess basic domain knowledge
• Communicate clearly and concisely
• Strong communication skills and have the ability to conduct process trainings and provide floor support if required

Desired Qualifications

• Displays understanding of process related metric
• Possess basic domain knowledge
  

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.