Operations Analyst

Job Description

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Market Job Description

About Wells Fargo India

& Philippines
Wells Fargo India & Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. WFIP operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about WFIP at our International Careers website.

Department Overview

Enterprise Operational Support is responsible for independent execution of risk mitigating and centralized operational processing in support of certain key regulations with enterprise-wide impact. Activity involved is Customer Data Management, validation of the CIP and CDD elements for both Individuals and entities to comply with the US Regulations – BSA, Anti-money Laundering and USA PATRIOT Act section 326.

About the Role

The Operations Analyst 4 may perform Quality Reviews on the cases processed by the Analysts in the CDMRR teams, conduct process training, provide floor support on complex situations, and assist in the development of training materials. The Operations Analyst 4 may identify control failures in the current processes, procedures or team member’s decisions. Operations Analyst 4’s should offer potential solutions when escalating processing issues/concerns, or risks, considering multiple perspectives of an issue. The Operations Analyst 4 should achieve / exceed the set productivity and quality targets. Complete tasks within process specific TAT. Always open for adhoc work. May assist with special projects with prior written approval from the business owner, the CDM Regulatory Review Manager, or his/her designee

Responsibilities

• Reviewing incoming records to ensure records meet the requirements for the USA Patriot Act Section 326 – Customer Identification Program
• Reviewing the required CIP and CDD elements on the Universal Workstation and if required verify the data against the documents and regulatory comments provided by customer / banker
• Conduct research in various applications like HOGAN, DIPR, SOS, LexisNexis and other government sites to search for missing information
• Identify missing information from Universal Workstation and if found in various applications / tools, use appropriate commands in HOGAN screen to update the missing information
• Achieve / exceed the set productivity targets and Quality targets. Complete tasks within process specific TAT
• May close customer accounts using Universal Workstation or Hogan.
• May approve issuance of Official Checks in the 1OFC system.
• Responsible for responding to Banker inquiries and escalated matters.
• May close or reopen accounts related to CIP/CDD matters.
• May provide coaching and mentoring to other Analysts regarding processes, procedures and policy
• Monitor and keep Management advised of new and emerging trends and patterns seen in investigations of the team
• Communicate important developments to leadership that may jeopardize overall business objectives in a timely manner
• Complete 8 hours of self-directed subject matter related training
• Complete all Mandatory Trainings (Compliance) assigned on internal Develop You Tool before time and adhere to internal timelines
• May assist new team members while on training phase
• Research and resolve problems within department SLAs
• Perform duties and assignments within established timeframes, ensuring proper follow-up and completion
• Must be flexible to work odd shifts as per the requirement from business
• Ability to work overtime during peak volume times

Market Skills and Certifications

Qualifications & Skills required:

• Should be a graduate with 5+ years’ of experience in one or a combination of the following: Financial services, criminal justice, fraud, Bank Secrecy Act, anti-money laundering, or investigations of financial crimes or policy violations; experience in the foregoing Operational Risk Management processes and / or Compliance or Audit Programs of a banking back office operations
• Ability to identify “high risk” customers as defined by enterprise policies for risk rating customers
• Experience in conducting training and coaching in regard to processes, procedures, and policies.
• Extensive experience Self-Assurance review activities.
• Have good domain knowledge in Financial Crimes , AML/KYC, USAPATRIOT ACT
• Relevant experience in CIP / CDD / EDD Reviews
• Ability to meet and often exceed established production standards
• Understands core processes/sub processes within the same LOB
• Experience in performing Quality Validations / evaluation of the work done by peers / associates
• Analytic thinker who likes to solve problems with strong attention to detail
• Strong communication skills who can coach / provide feedback to the Analysts
• Has a basic understanding of multiple processes within LOB
• Examines and delivers as per the required quality, following the laid procedures, policies under guidance
• Accurately Analyze high volumes of work, within established deadlines
• Displays understanding of process related metric
• Possess basic domain knowledge
• Have the skill to conduct one on one meetings with Analysts to provide feedbacks on their daily work – Error Discussions, real time feedback and should be able to coach the Analysts
• Strong communication skills required
• Should have good knowledge on RCA – Root Cause Analysis / Pareto Chart/ fish Bone Analysis

Desired Qualification

• Experience should include familiarity with Risk Frameworks and practices in the Financial Services Industry as well as operational delivery experience
• Certification on Risk – AML / KYC / Financial Crimes would be an added advantage
• and completion
• Must be flexible to work odd shifts and have the ability to work overtime during peak volumes
• Should be able to toggle between BAU and other activities / adhoc work endorsed by the management team
• Good presentation skills and should have strong process / domain knowledge
• Ability to multi task, navigate between multiple systems, applications and utilize search tools to find information
• Excellent verbal, written, keyboarding and interpersonal communication skills to communicate with multiple stakeholders
• Advance Microsoft office skills

Ability to identify areas of improvement and formulate plans to effect positive change within a team environment

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.