Sr. Federal Program Manager, Comcast Government Services

Job Description

Job Summary

The Sr. Federal Program Manager, Comcast Government Services is the executive manager in charge of post sales customer relations. He/She is the single point of contact for all activity during the implementation phase to install. The Federal Program Manager effectively owns the contract compliance and is ultimately responsible for the implementation, lifecycle management, and profitability of the customer contract. The Federal Program Manager is the advocate for the customer within the Federal Government sales channel for Comcast Business. The Federal Program Manager will be required to interface with all aspects of the company that service the contract and the customer (i.e. Sales, Service Delivery, Service Assurance, Network Engineering, Solution Engineering, Finance, Billing, Legal, IT/IS etc.)

Job Description

• Lifecycle Management of Government Contracts and Programs
• Direct liaison between the customer and CGS, LLC (Contract Program Office, Pre-sales, Business Development, Planning and Execution, Project Management, Customer Relations, Billing and Contracts) to ensure all contractual obligations are met
• Manage and implement complex Data Services installations to include both domestic and international services
• Ensure the timely and accurate delivery of all weekly, monthly, quarterly, semi-annual, and annual contract deliverables
• Initiate change management reviews and contract modifications, and identify requirements for product and IT development
• Program Management Reviews to include both customer and Senior Level CGS, LLC Management
• Deliver on all program requirements including technical, cost, schedule, and quality performance that could involve cost overruns and deficiencies.
• Successfully service delivery across all program areas to ensure it follows a well-defined and detailed work scope, schedule, and budget
• Integrate various activities and task areas to ensure effective client support
• Manage resources across projects, and maintain/track contract deliverables, schedule, and budget.
• Recommends changes to improve processes and alleviate process inaccuracy and duplication.
• Ensure conformity to contractual obligations; establish and maintain technical and financial reports to show program progress
• Ensure appropriate management, customer and supplier involvement throughout the life of the program.
• Formulate and enforce work standards, subcontractor management and performance, and customer satisfaction and alignment of these with the objectives of a program.

What We Look for in a Candidate Qualifications:

• Bachelor’s Degree or Equivalent experience needed (MBA Preferred)
• 10+ years of experience in a Telecom ((MSO, CLEC, IXC, RBOC, Wireless etc.) environment focused on Federal Government Customer Programs and Project Management
• Solid understanding of complex Data Services installation activities (Ethernet networking)
• Knowledge in OSP installation activities
• Knowledge in site survey activities
• Federal Data Services Transition and Implementation Program Management
• Experience in the transition, implementation, management, and execution of large-scale Federal Government Contracts
• Possesses and has demonstrated strong, effective leadership skills
• Successful experience in the development of proposals for Federal programs
• Builds and maintains excellent customer relationships, especially with the contracting officer’s technical representative (COTR) and senior management
• Knowledge of Federal Government contract vehicles is desirable
• Working knowledge of Smartsheets and associated MS Office suites Additional Requirements
• Requires strong knowledge of complex Data Services
• Strong verbal and written communication skills • Demonstrated conflict resolution skills
• Ability to work in a fast-paced, multi-task, stressful environment
• Ability to manage process/procedural changes - thorough understanding of Federal Government contracts
• PMP/PMI certification is highly desirable.
• Ability to obtain and maintain a TS/SCI national security clearance strongly preferred.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

Relevant Work Experience

10 Years +

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.