Sales Development Representative, Commercial

Job Description

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents. We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. We believe: Every Experience Matters. Talent is Everywhere. All Belong Here At Medallia, we hire the whole person. Medallia is the global leader in Customer Experience Management. Our mission is to create a world where companies are loved by their customers; where organizations see you as a person and not just their next sale. We do this by building a bridge between hundreds of companies and billions of customers, around the world, enabling access to your eyes, ears, and hearts, so they may design and deliver extraordinary experiences, every single day. You will be responsible for engaging with executives in our Commercial accounts (Up to $1 Billion revenue). You will build the foundation for Medallia’s future success by driving new sales opportunities through innovative campaigns and events.

Responsibilities

• Develop subject matter expertise in Customer Experience Management to best support and coach our customers and prospects (including, completing all training certifications provided by Medallia)
• Build key relationships and collaborate with field sales representatives on their respective territory accounts to continuously generate new pipeline through account research, strategy, and outreach
• Establish rapport and build strong relationships with all levels of stakeholders, including senior executives (VPs, SVPs, EVPs)
• Research and understand the needs of our clients, prospects, and customers, and effectively communicate Medallia’s value proposition
• Own documentation with our prospects, including capturing use cases, lead scores, purchase timeframes, and next steps
• Prioritize opportunities and mobilize the appropriate internal resources to help accelerate our sales cycles
• Partner with Marketing on driving attendance to events, tradeshows, webinars, and conferences
• Generate, retain, and engage a high volume of new leads in a timely manner
• Manage and appropriately forecast your leads using SalesForce.com
• Qualify inbound leads coming through the sales line and “contact us” forms

Minimum Qualifications

• Bachelor's Degree or equivalent work experience
• Strong written and oral communication
• Must be flexible to travel to regional training courses and events
• Fluent in French and English

Preferred Qualifications

• 6+ months of experience in B2B software/SaaS sales a strong plus
• Excited about learning CEM and discovering where customers are in their journey
• Interest in working at a fast-paced, high-growth, sometimes nebulous company
• Ability to engage with customers and prospects at every level of the organization - from the frontline to the C-Suite
• Fluent in a European language a plus

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. Medallia is committed to working with and providing reasonable accommodation for applicants with any disability. Apply for this job