Strategic Success Manager

Job Description

Contentsquare is a global SaaS technology company that empowers brands to build better digital experiences for all. Not to brag but... we have been recognized by Gartner as one of the four most innovative e-commerce technologies in the world, and featured in Wired Magazine as one of Europe’s hottest startups. Contentsquare has 8 main offices across the world (Paris, NYC, London, Tel Aviv, Munich, Tokyo, Singapore & San Francisco) with 750+ clients globally including many accounts from the global Fortune 100. We’ve been experiencing tremendous growth as our team has grown from ~300 to over 850+ employees globally, and raised a $500M Series E funding in May 2021, the biggest total VC funding ever for a French start-up! This announcement garnered more than 350 media placements globally. We can tell you that this growth is not going to stop here as we are anticipating to hire 1,500+ positions globally within the next few years and are looking for talented people like you - unique, ambitious, and enthusiastic - to join us and help us continue to innovate and improve user experience. YOU keep us going and your creativity drives us to be a better company. Come join the #CSquad family! As part of Contentsquare’s Customer Success organization, you will contribute to a team of Customer Success Managers and analysts, working to ensure the satisfaction of our Fortune 500 clients through impactful engagements which drive business value through optimization of digital experiences. You’ll work as part of a cross-function account team with a portfolio of our most strategic enterprise customers and will be responsible for minimizing churn/contraction risk while driving product adoption. You’ll do this by proactively engaging with customers, providing training, reports, and other consulting deliverables. We are hiring an Associate Success Manager currently based on the West Coast, Mountain States, or Southwest US to partner with (and visit!) our local clients in those regions. You’ll work from your home office and will collaborate with a remote team, + you’ll have plenty of opportunities to visit our US (NYC) and global offices. If you have a passion for customer experience and strong analytical skills, we should chat!

What You'll Do:

• Value-based customer success management with daily interaction with Fortune 500 companies Execution of a client-centric strategic approach to develop a trusted advisor relationship with enterprise clients by delivering quantifiable value.
• Assist clients to gain insights into their operations via customer online interaction data, in-page and traditional analytics, and customer profile data.
• Create and present research analyses and recommendations on website optimization and usability, user experience and conversion rates to clients’ marketing, analytics and management teams.
• Partner with a cross functional account team (including regional sales) to understand where at-risk customers exist and formulate a plan to mitigate churn/contraction.
• Maintain a high level of professionalism, empathy, and business acumen across multiple customers at one time, connecting trends and themes as you go.
• Handle multiple simultaneous projects and engagements as part of the Consulting Services Group.
• Develop a knowledge-base in multiple industries and across disciplines of strategy, planning and operations.
• Participate in the development of new service offerings.

What You'll Need to Succeed

• 5+ years of digital consultation or analytics practice with Fortune 1000 client facing experience preferred.
• Understanding of digital analytics tools; experience working with solutions like Adobe Analytics, Google Analytics, A/B testing or Voice of Customer is a big plus!
• Flexibility, including the ability to adapt quickly to changing priorities; capable of operating in an ambiguous environment.
• Exemplary quantitative and qualitative thinking, analytical ability and problem-solving skills.
• Empathy and a proven ability to understand customer needs.
• Excellent verbal and written communication skills, with proven ability presenting to various stakeholders.
• Passionate about customer success and how it can transform businesses.
• Strong project management or organizational skills and an ability to multitask without difficulty.
• Ability to work independently from a home office.

Why Should You Apply to Contentsquare? ✅ Our mission is focused on empowering everyone to create better experiences for all in the digital world. ✅ We invest in our employees through career development & opportunities, social events, philanthropic activities, and competitive benefits. ✅ You get to collaborate with and learn from smart and creative people around the globe. ✅ We are in this together #TeamSpirit. To keep our employees happy and motivated, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are some we’d like to highlight: - Virtual onboarding, Hackathon, and our annual kickoff trip on a global basis! You have the opportunity to interact with our global colleagues. - Generous paid time-off policy (every location is different) - We offer many benefits in various countries -- ask your recruiter for more information! - Competitive parental leave policy (it can vary depending on geographic locations) - Fun office culture with a big opportunity to make an impact on our growing global team, culture, including a Culture Crew for every country to organize regular outings such as game nights, movie nights, and happy hours #Uniqueness is embedded in our DNA as one of our core values, and we welcome everyone to apply to our positions. Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Your personal data are used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. Apply for this job