Director, 3PL Operations

Job Description

Come see what’s cookin’ at HelloFresh!

At HelloFresh, we want to revolutionize the way we eat by making it more convenient and exciting to cook meals from scratch. We have offices all over the world and we deliver delicious meals to millions of people.

We are the industry leader in meal-kit subscription services and we’re growing all the time. We have distinct meal-kit services that cater to everyone with the most menu variety in the market, which allows us to reach an incredibly wide population of people.

The HelloFresh team is diverse, high-performing, and international, and our work environment is an inspiring space where you can thrive as a result.

You will report to the Senior Vice President, Operations.

Job Description:

HelloFresh is searching for a Director to lead a motivated team tasked with managing HelloFresh's 3PL and Co-Manufacturing Network. You will identify, screen, and launch new partners, deliver cost savings and performance improvements, provide guidance on operational execution, and set the department's strategic priorities. The Director, 3PL Operations understands how details add up to strategic success and will deliver a clear roadmap to achieve the team's long-term goals. We're searching for a leader who is excited to build something meaningful and share it with the world! You will be asked to travel up to 25% within the United States, with occasional travel internationally.

You will...

• Provide strategic direction, development oversight and performance optimization for HelloFresh's 3PL operations programs
• Report to SVP, Operations and work with senior leadership on departmental plans and growing the vendor-manufacturers’ network
• Set the strategy and own execution to meet all KPI's and business goals
• Provide cross-functional leadership to our 3PL network and immerse yourself in daily operations to increase productivity, promote scaling, encourage innovation, and build an excellent culture internally and with external partners
• Build an operations team that raises the bar for operational excellence and achieves an outstanding customer experience
• Create and prioritize the implementation of processes and frameworks that bring daily efficiency
• Seek opportunities to improve data; use analytics to allow new capabilities, cost savings, and improved customer experience
• Champion continuous improvement in safety, quality, cost, and delivery while growing and expanding capabilities within the vendor network
• Oversee department budget to ensure goals are met with maximum efficiency
• Lead our customer-focused environment committed to delivering the highest quality product to our customers

You are...

• Adventurous, optimistic and bold in making decisions and taking calculated risks
• A friend to data and analytics: you can translate numbers into action and approach problems with data and facts
• Experienced in leading teams and encouraging collaborations at all levels and departments of an organization
• Customer-focused: aim to achieve a customer experience and product that is second to none
• Passionate, imaginative and able to articulate a clear vision when leading others
• Versatile: you enjoy solving a broad range of issues and excel in growth environments
• Strategic: you recognize and resolve situations that are ambiguous or challenging and use logic to identify alternatives, evaluate, and present solutions while thinking about contingency plans

At a minimum, you have...

• Bachelor's degree or 10+ years managing fulfillment & production operations in food, beverage, or perishables, manufacturing or distribution, Masters or MBA a plus
• Ability to travel up to 25% within the United States and internationally
• Record of managing a growing team in a dynamic department
• A comprehensive background in Operations, Procurement, and Vendor Management
• Willingness and availability to work weekends and/or night shifts when needed, subject to needs of the business

You’ll get...

• Competitive Salary & 401k company match that vests immediately upon participation
• Generous parental leave of 16 weeks & PTO policy, as well as paid holidays off
• $0 monthly premium and other flexible health plans
• Amazing discounts, including up to 75% off HelloFresh subscription
• Emergency child and adult care services
• Snacks & monthly catered lunches
• Collaborative, dynamic work environment within a fast-paced, mission-driven company