Revenue Operations Analyst

Job Description

A BIT ABOUT US Lever was founded eight years ago to tackle the most strategic challenge that companies face: how to recruit and hire top talent. We’re building the next generation of hiring software that companies like Netflix, Atlassian, KPMG, and McGraw-Hill Education rely on to grow their teams. We've rethought the talent acquisition paradigm and are the innovation leaders in our space and looking for the right people to join us as we scale. We’re extraordinarily proud of the company we’ve built so far (not to mention humbled to be recognized as the #1 place to work in San Francisco, as well as a top workplace in the entire United States). Our people are Lever’s biggest competitive advantage and we’ll continue investing in our “Leveroos” and people-first culture. THE CHALLENGE Lever is looking for a motivated individual to join the Revenue Operations team as our Revenue Operations Analyst to support our Go-to-Market (GTM) teams consisting of Marketing, Sales and Customer Success. As a member of the Revenue Operations team, you will have the opportunity to collaborate and work cross-functionally with multiple departments. Together, we will drive best in class operations efforts to increase efficiency across the organization. The Revenue Operations Analyst role will facilitate day-to-day operations and requests while building out the systems and processes that will scale Lever to the next level. With prior operations experience, you’ll be able to see through requests and identify gaps in our processes, systems and help execute improvements. You enjoy the challenge of taking a complex problem and deconstructing it into a repeatable process that can be optimized and automated with technology. Lastly, you thrive in a fast paced environment and are not afraid to roll up your sleeves to find an answer to a problem. In this role, your duties will include but not limited to ad-hoc support for Salesforce, administration of our business applications, documenting / creating processes and collaborating with our Salesforce Administrator(s) to build technical solutions.

THE SKILLSET:

• 2+ years of operations experience with solid understanding of a B2B SaaS company
• Experience supporting and working with Marketing, Sales or Customer Success teams
• Salesforce.com administration experience required. Salesforce Administration certification is a plus
• Familiarity with Go-to-Market tech stack consisting of prospecting, sales engagement, routing and CRM data quality tools (i.e. Marketo, Outreach, LeanData, DataLoader, etc.)
• Intermediate or better Microsoft Excel/Google Sheets (i.e. VLOOKUPS, INDEX and MATCH formulas)
• Strong problem solving, critical thinking, and analytical skills to set up and interpret logic statements.
• Strong organizational skills, with the ability to work independently as well as in a highly collaborative, team-based environment.
• Ability to communicate technical topics in a clear and concise manner using written, visual and oral communications.
• Ability to execute: can juggle multiple projects, fulfill priorities and meet deadlines.
• Outstanding emotional intelligence, people skills, self-awareness and team focus.

WITHIN ONE MONTH YOU'LL;

• Attend Ramp Camp, our company-wide virtual onboarding program.
• Learn about the suite of Lever products and be able to discuss the Lever origin story and understand the decisions and intentions that shaped the product as it is currently.
• Onboard with the Revenue Operations team to learn about our instance of Salesforce, our automated processes and workflows, and our overall GTM funnel.
• Learn about all business applications that integrate with our Lever CRM.
• Meet the Revenue Operations organization through a series of 1:1s so you gain depth within our business.

WITHIN 3 MONTHS YOU'LL;

• Oversee case management requests. Quickly resolve process pain points, while developing long-term solutions.
• Understand rep workflows and how they engage with our tech stack.
• Knowledgeable on how information flows in our systems throughout the prospect to customer lifecycle.
• Participate in key Revenue Operations project initiatives with existing subject matter experts to learn and help drive successful change.

WITHIN 6 MONTHS YOU'LL;

• Become a subject matter expert across our tech stack and be a point of contact for knowledge transfer.
• Identify gaps in system or process to the broader Revenue Operations team. Work with our Salesforce Administrator(s) to help design and improve workflows / automation.
• Build and maintain key documentation regarding our policies, sale processes, and engagement rules; help enforce "compliance" at all levels.
• Document our systems and processes so new employees can understand how our Marketing, Sales and Customer Success engine work together.
• Maintain a holistic view of all Go-to-Market processes and users to understand functional impacts with regard to configuration, process, workflow and reporting.

WITHIN 12 MONTHS YOU'LL;

• Relentlessly improve the efficiency, scalability and reliability of our systems and business process. Identify, prioritize and scope key strategic initiatives / projects accordingly.
• Review our business applications and ensure we are utilizing all tools to their full potential. Ensuring optimal performance of Salesforce systems and products.
• Partner with key project management stakeholders to own and drive critical projects across our revenue operation.
• Take ownership in implementing and executing system / process change from inception to rollout.
• Continuously evolve your initiatives to meet the ever-changing needs of Lever’s business and customer base.

IS THIS ROLE NOT AN EXACT FIT? Sign up to stay in touch, we’ll let you know when we have new positions on the team. THE LEVER STORY Lever builds modern recruiting software for teams to source, interview, and hire top talent. Our team strives to set a new bar for enterprise software with modern, well-designed, real-time apps. We participated in Y Combinator in summer 2012, and since then have raised $73 million. As the applicant tracking system of choice for Netflix, Atlassian, KPMG, and McGraw-Hill Education, and thousands more leading companies, Lever means you hire the best by hiring together. Lever is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives. Learn more about our team culture and commitment to diversity and inclusion. California residents applying for positions at Lever can see our privacy policy here . Apply for this job