Product Analyst

Job Description

Job Summary:

• Responsible for supporting all day-to-day facets (concept to delivery) of highly complex and integrated digital/interactive product delivery including creative, business and technical requirements, product scoping, quality assurance, and compliance
• Closely coordinates with core Stakeholders: marketing, merch planning, finance, digital merchants, digital creative production, and customer care
• Reviews customer and associate processes with Stakeholders to influence internal and third-party roadmap and improvement items
• Advocates for the customer and internal associates in cross functional meetings and business initiatives
• Drives daily team scrums and day-to-day tactical execution of strategic initiatives

Responsibilities:

• Execute Product Vision
  • With the direction of the Group Lead, manage and direct the product life cycle of Operational Email and Active Omni User Interface
  • Drive day-to-day execution with product team (tech leads, developers, UX, third parties) to ensure commitments are met
  • Collaborate with Group Lead and cross-functional teams to determine key product features that execute against the product vision
  • Maintain a detailed understanding of e-commerce systems, data, processes, and the customer experiences they drive
  • Partner with UX research and Customer Care to understand the Product from the customer POV; identify key pain points and experience opportunities
  • Ensure quality, compliance, and performance, manage technical debt, and ensure rapid response to customer or business issues
  • Work closely with Group Lead, key stakeholders and business partners to identify, gather, document and clearly communicate various product requirements, business use cases, and user acceptance criteria
  • Translate business requirements into product features and acceptance criteria
• Follow best practices
  • Lead Agile Scrum ceremony and ensure any obstacles are identified and escalated
  • Work with the product team to execute Lean/Agile processes and ceremonies including backlog creation and grooming, UX research/prototyping, development, testing, deployment, analysis, and retrospectives
  • Execute A/B tests and monitor results for applicable enhancements
  • Create and maintain documentation for key business processes and systems.
• Issue Triage and Resolution
  • Ensure digital product is operational and meets service level agreements (SLAs).
  • Monitor systems, communicate performance against SLAs and manage all product issues.
  • Track and monitor issues; Identify, replicate and document issue details
  • Partner with team to triage and address issues in a timely manner

Years of Related Experience + Education:

• 2-4 years product management experience in direct retail, ecommerce, or consulting environment
• Business-to-consumer Customer Care experience (specialty retail/beauty/fashion/apparel) a plus

Reports to:

• AVP, Victoria’s Secret Digital Products, Service Group Lead

Location/Travel:

• Columbus or Kettering, Ohio based
• Regular travel between domestic offices (10 to 20%)

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, pregnancy, genetic information, marital status or any other protected category recognized by state, federal or local laws. We only hires individuals authorized for employment in the United States.