Communications Manager, Central and Eastern Europe

Job Description

About Klarna Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 5000+ employees from 100+ nationalities. The Klarna communications team is a driven, passionate, and fun group of people focused on making Klarna a global brand that is known, respected, and loved by consumers, retailers, and all relevant stakeholders across the globe. We are now looking for a skilled and experienced communications professional who can combine creativity and business acumen to successfully build Klarna’s brand and company narrative in Central and Eastern Europe. You will play a key role in building Klarna’s position through developing and implementing compelling corporate and consumer communications strategies. You will work closely with the regional management and central teams to turn complex messaging into simple communication so that local audiences find it easy to understand Klarna’s value proposition. You will be part of the Klarna expansion team, working closely with other teams such as marketing, commercial and product, as well as drawing on an extensive network of media and agency relationships.

You will

• Develop and implement corporate and consumer external communication strategies, bringing Klarna’s story to life creatively in Central and Eastern Europe.
• Day-to-day media relations and engagement, executive communications, and consumer campaigns as well as crisis management.
• Build and maintain strong relationships with media, thought leaders and relevant stakeholders in the market.
• Develop local spokespeople and support building their external platform through interviews, op-eds and speaking engagements.
• Coordinate with global comms colleagues on group messaging and initiatives where necessary to ensure alignment and maximise opportunities to tell local stories.
• You will need to be able to move between multiple audiences and contexts in a deft manner.
• Take the lead in coordinating with various internal teams to support and drive announcements, campaigns, partnerships, programme updates, and more.
• Manage local PR agencies, constantly driving performance to ensure the best ROI for Klarna.
• Evaluate and report results at both a local and global level, sharing best practice and insights to constantly improve.
• Attract, coach, and develop others, understanding team dynamics and strengthening the overall capability of the organization.

Who you are

• You are passionate about your job and perform well in a fast-paced working environment.
• You have a consumer centric mindset, are proactive, can move between high strategy and small details, relish problem-solving, have the ability to think creatively and love the satisfaction of a brilliant execution.
• Minimum 5-7 years experience as a PR professional preferably in a high-growth and/or retail/Ecommerce or agency environment.
• Experience working for a business operating in an evolving regulatory environment is a plus.
• You love to challenge the status quo, can quickly adapt to change and have the ability to prioritise your work.
• You are proactive and hands-on and come up with new thinking and solutions that add value and innovation to the work we do.
• It is crucial that you can take initiative, be strategic and forward-looking while at the same time taking personal ownership for everyday delivery.
• Proven skill and passion in proactively building relationships with media, and in successfully generating top tier favourable media coverage as well as the ability to mitigate negative stories and media cycles.
• Can see the bigger picture across disciplines and drive forward reputation building programmes, escalating or removing roadblocks and managing risk.
• Experience collaborating with cross-functional teams and working with external partners.
• Proven ability to plan and execute on multiple projects simultaneously.
• Strong stakeholder management skills, both internally and externally.
• Fluent in Polish and English.

You should include these in your application: CV /Resume A portfolio with the key projects you worked on Any information you think would be most useful for us in understanding your background and accomplishments Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application. Apply for this job